Client Care Coordinator

2 weeks ago


Durham, North Carolina, United States RestorePro Reconstruction Full time
Client Care Coordinator Job Description

RestorePro Reconstruction is seeking a highly skilled Client Care Coordinator to join our team in Durham, NC. As a Client Care Coordinator, you will be responsible for providing exceptional customer service to our clients, ensuring timely communication, and resolving any issues that may arise.

Key Responsibilities:
  • Qualify jobs on intake and enter all relevant information into HubSpot
  • Send introduction emails to new leads and create work breakdown structures for all projects
  • Ensure all relevant dates, notes, photos, and documents are up-to-date in NetSuite
  • Conduct client check-in calls to ensure consistent communication and gauge customer satisfaction
  • Follow up on after-hour existing customer calls and ensure all notes are entered into NetSuite
  • Process customer payments and notify the A/R Manager of all payments
  • Collect and document collection of the insurance deductible
  • Ensure timely invoicing of all jobs and escalate any reconstruction jobs to management where the billing packet has become past due
Requirements:
  • Strong customer service skills and ability to work in a high-volume call environment
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Proficiency in HubSpot and NetSuite
  • Valid driver's license and transportation
Benefits:
  • Competitive salary range of $22.00-$23.00 plus overtime
  • Medical, dental, vision, and life insurance
  • 401k with up to 4% company match
  • HSA and FSA
  • Paid vacation and sick time
  • 6 company-paid holidays plus 1 floating holiday
  • Weekly pay

RestorePro Reconstruction is an equal opportunity employer that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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