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Senior Vice President of Residential Services
2 months ago
The Vice President of Supportive Housing Operations is a key member of the senior management leadership team at On-Ramps, responsible for overseeing the organization's residential social services and property management.
Key Responsibilities- Property Management
- Manage a portfolio of ~26 program budgets totaling $10M, ensuring fiscal responsibility and resource allocation to meet program goals.
- Successfully support the team to achieve key performance indicators and maintain compliance related to housing retention, unit vacancy, health care, employment, and housekeeping.
- Ensure housing units meet occupancy goals in cooperation with tenant management.
- Identify potential risks and develop strategies to mitigate them, ensuring member safety and security.
- Collaborate with the Real Estate and Asset Management department on the design of new properties, the renovation of existing properties, capital improvements, and maintenance.
- Residential Social Services
- Develop and achieve annual goals in support of the mission and aligned with the agency-wide strategic plan, while ensuring the successful management of our daily service delivery and operations.
- Design and deliver quality, measurable residential services and programming while incorporating mission-focused and person-centered best practices.
- Develop innovative solutions to increase sustainability and funding of residential social services.
- Deliver specialized programs and training to enhance the ongoing operations of services, such as Medicaid billable services, Social Enterprises, and other supportive services for residents and staff.
- Ensure fidelity of equitable service delivery by creating and streamlining systems and processes to support direct service providers.
- Organizational & Team Leadership
- Supervise a team of 100+, supporting 3+ Directors who oversee properties, programs, and direct services for the buildings and residents within the portfolio.
- In partnership with Directors, actively review program performance and budgets, assess and identify process gaps, plan and coordinate management of ongoing projects, and discuss team needs such as training and development.
- Embody a commitment to Diversity, Equity, and Inclusion by supporting equitable organizational policies, systems, practices, culture, and manuals.
- Collaborate with departments across On-Ramps to contribute to overall strategic direction and organizational health.
- Foster a work environment that encourages creative thinking, psychological safety, and the ability to maintain focus, intensity, and persistence, even under adversity.
