Network Infrastructure Specialist

4 weeks ago

Grand Forks, North Dakota, United States Apogee Corporation Full time
Network Infrastructure Specialist

We're Apogee, a student services organization that's passionate about the intersection of technology and education. Our team is dedicated to providing IT infrastructure that meets the needs of today's technology-savvy generation.

As a Network Infrastructure Specialist, you'll play a vital role in our operations division, responsible for hands-on maintenance and operational support for an enterprise Wired and Wireless network. You'll work closely with our team to maintain Network Access Control (NAC) solutions, regulate access to network resources, and support Cisco Identity Services Engine (ISE) to authenticate, authorize, and enforce access policies.

Your role will extend to providing support for end-user devices, printers, VOIP systems, and overseeing the maintenance of fiber and copper infrastructure. You'll interact with our customers daily onsite, requiring a professional attitude and appearance. Reporting directly to a regional supervisor, you'll be a key player in ensuring smooth network operations.

Key Responsibilities:

  • Providing exceptional customer service
  • Responding to emergency outages promptly
  • Testing and troubleshooting enterprise wireless deployments
  • Collaborating within Operations to resolve end-user and network escalations
  • Collaborating with Apogee teams to coordinate client activities
  • Monitoring, investigating, and actioning equipment alarms
  • Adhering to a self-managed schedule for on-site appointments within a 24-48 hour SLA
  • Collaborating with Apogee on customer installation activities as required and contributing to project-related tasks as assigned
  • Tracking and updating escalation tickets
  • Ensuring that Apogee's policies and end-user agreements are upheld
  • Assisting in your region as assigned
  • Attending training events
  • Obtaining required certifications
  • Completing additional reporting, documentation, and administrative tasks as required

Requirements:

  • Excellent written and verbal communication skills
  • Strong Organizational Skills
  • Exceptional Customer Service
  • Certifications such as CCT, CCST, CCNA, CWNA, Security +, CWT, ECSE
  • Experience with enterprise-grade networking equipment
  • Experience in effectively diagnosing and resolving issues with fiber optic links, including identifying and rectifying signal loss, connectivity disruptions, and other performance-related challenges
  • Proficiency in diagnosing Ethernet connectivity issues
  • Familiarity with introductory concepts in enterprise networking is preferred
  • Associate's Degree in a technical field with 2+ years' experience or Four-year degree in Technology field
  • 2-3 years of help desk or technical support experience
  • 2-3 years of customer support experience

Important Considerations:

  • Physical requirements: You'll use your hands to type, use power tools. You'll stand, walk, reach with arms and hands, and due to the need to review client sites, may have to step over, climb or balance around obstacles, twist, stoop, kneel, crouch, or crawl. Our equipment can be heavy, you'll need to lift up to 50 lbs.
  • On-call Environment: This position is on-call and may need to work weekends, holidays, or hours outside of normal/typical business hours in the event of an outage or scheduled maintenance window.
  • Driving and Criminal Background: We take the safety of our team and our customers very seriously. You must have and maintain a valid driver's license. You must also pass a criminal background check to work on any of our customer's properties.
  • Air Operations Area (AOA): This position is contingent upon the successful acquisition and ongoing maintenance of an AOA (Air Operations Area) badge.
  • Travel: You will have to travel occasionally for training, projects, and other campuses to assist another department. All travel costs are covered by Apogee.

Benefits:

  • An attractive salary
  • Health insurance plan including Health Savings Account matching program
  • Monthly stipend for cellular and data usage
  • Engineering and Technical teams receive cash bonuses for obtaining certifications
  • Maternity and Paternity leave

Accommodation:

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources,

  • Network Infrastructure Specialist

    3 weeks ago

    Grand Forks, North Dakota, United States Apogee, A Boldyn Networks Company Full time

    We're Apogee, a student services organization that focuses on IT. Our team provides IT infrastructure that meets the needs of today's technology-savvy generation.As a Network Infrastructure Specialist, you'll be part of a team that maintains and supports enterprise Wired and Wireless networks, including Palo Alto firewalls and Cisco DNA Center.Your...

  • Network Infrastructure Specialist

    4 weeks ago

    Grand Forks, North Dakota, United States Apogee Corporation Full time

    Job Title: Network TechnicianWe are seeking a highly skilled Network Technician to join our team at Apogee Corporation. As a Network Technician, you will play a vital role in maintaining and supporting our enterprise wired and wireless network infrastructure.Key Responsibilities:Maintain and troubleshoot network access control (NAC) solutions to regulate...

  • Network Infrastructure Specialist

    4 weeks ago

    Grand Forks, North Dakota, United States Apogee Corporation Full time

    Job Title: Network TechnicianWe're Apogee, a student services organization that's passionate about IT. Our team is dedicated to providing top-notch IT infrastructure that meets the needs of today's tech-savvy students.Job Summary:We're seeking a highly motivated and skilled Network Technician to join our operations division. As a key member of our team,...

  • IT Infrastructure Manager

    4 weeks ago

    Grand Forks, North Dakota, United States ACME ELECTRIC MOTOR, Inc. Full time

    About the RoleWe are seeking a highly skilled IT Infrastructure Supervisor to join our team at Acme Tools. As a key member of our IT department, you will be responsible for analyzing IT end-user system requirements and providing recommendations for IT system improvements.Key ResponsibilitiesAnalyze IT end-user system requirements and provide recommendations...

  • Network Engineer

    4 weeks ago

    Grand Forks, North Dakota, United States Apogee, A Boldyn Networks Company Full time

    Job SummaryWe are seeking a highly skilled Network Engineer to join our team at Apogee, A Boldyn Networks Company. As a Network Engineer, you will play a vital role in maintaining and supporting our enterprise Wired and Wireless networks, including Palo Alto firewalls and Cisco DNA Center.Your responsibilities will include managing Network Access Control...

  • Network Engineer

    4 weeks ago

    Grand Forks, North Dakota, United States Apogee Corporation Full time

    Job Title: Network EngineerWe're Apogee, a student services organization that's passionate about the intersection of technology and education. As a Network Engineer, you'll play a vital role in maintaining and supporting our enterprise Wired and Wireless networks.Responsibilities:Manage Network Access Control (NAC) solutions and support Cisco Identity...

  • Network Engineer

    4 weeks ago

    Grand Forks, North Dakota, United States Apogee, A Boldyn Networks Company Full time

    Job DescriptionWe're Apogee, a student services organization that's passionate about the intersection of technology and education. We're seeking a highly motivated and detail-oriented Network Engineer to join our team.As a Network Engineer, you'll play a vital role in maintaining and supporting our enterprise Wired and Wireless networks, including Palo Alto...

  • Diagnostic Imaging Specialist

    3 weeks ago

    Grand Forks, North Dakota, United States Health Advocates Network Full time

    Diagnostic Imaging Specialist - Health Advocates Network is seeking a skilled Diagnostic Imaging Specialist with at least 2 years of recent experience for immediate starts.Competitive pay rates, referral bonus, medical, dental, vision, and 401k benefitsTravel reimbursement and per diem allowances, employee discounts, educational opportunities, and...

  • Diagnostic Imaging Specialist

    3 weeks ago

    Grand Forks, North Dakota, United States Health Advocates Network Full time

    Diagnostic Imaging SpecialistWe are seeking a skilled Diagnostic Imaging Specialist to join our team at Health Advocates Network. As a Diagnostic Imaging Specialist, you will be responsible for performing diagnostic imaging procedures using various modalities, including ultrasound, to aid in the diagnosis and treatment of patients.Requirements:Sonographer |...

  • Senior IT Operations Specialist

    3 weeks ago

    Grand Forks, North Dakota, United States QinetiQ US Full time

    We are seeking a highly skilled IT Operations Specialist to support our mission at QinetiQ US. As a key member of our team, you will be responsible for the day-to-day management and support of IT for our Space Development Agency (SDA) clients.Key Responsibilities:Provide customer-focused support as the primary liaison for questions, tickets, and actions...

  • Electrical Technical Lead

    4 weeks ago

    Grand Forks, North Dakota, United States J.R. Simplot Full time

    We are a leading food and agriculture company with a diverse portfolio of businesses, including food processing, food brands, phosphate mining, fertilizer manufacturing, farming, ranching, and cattle production.Key Responsibilities:Develop and implement electrical systems infrastructure to support our operationsCollaborate with cross-functional teams to...

  • Senior IT Operations Specialist

    3 weeks ago

    Grand Forks, North Dakota, United States QinetiQ Full time

    Company OverviewWe are a world-class team of professionals who deliver cutting-edge technology and innovative solutions in robotic and autonomous platforms, ground, soldier, and maritime systems. Our work contributes to groundbreaking research in the fields of sensor science, signal processing, data fusion, artificial intelligence, machine learning, and...

  • Respiratory Care Specialist

    4 weeks ago

    Grand Forks, North Dakota, United States Health Advocates Network Full time

    Job Title: Registered Respiratory Therapist (RRT)We are seeking a highly skilled Registered Respiratory Therapist (RRT) to join our team at Health Advocates Network. As a key member of our healthcare team, you will be responsible for providing high-quality patient care and working collaboratively with our team to achieve exceptional patient outcomes.Job...

  • Signal Support Systems Specialist

    4 weeks ago

    Grand Forks, North Dakota, United States Army National Guard Full time

    Job SummaryThe Army National Guard is seeking a skilled Signal Support Systems Specialist to join our team. As a key member of our communication network, you will be responsible for integrating signal systems and networks, performing signal support functions, and maintaining radio and data distribution systems.Key ResponsibilitiesIntegrate signal systems and...

  • Crop Claims Specialist

    4 weeks ago

    Grand Forks, North Dakota, United States Zurich Insurance Company Ltd. Full time

    About the RoleWe are seeking a highly skilled Crop Claims Specialist to join our team in Northwest North Dakota or Eastern Montana. As a Crop Claims Specialist, you will play a critical role in determining liability and coverage for crop insurance claims.Key ResponsibilitiesExercise judgment to determine liability by gathering and analyzing relevant facts...

  • Registered Nurse

    3 weeks ago

    Grand Forks, North Dakota, United States Travel Nurse Source Full time

    We are seeking a highly skilled and experienced Registered Nurse - Medical Surgical Specialist to join our team at GetMed Staffing. This is a fantastic opportunity to work with a variety of patients and gain diverse experiences in a fast-paced Medical Surgical environment.About the PositionAs a Registered Nurse - Medical Surgical Specialist, you will be...

  • Family Engagement Specialist I

    4 weeks ago

    Grand Forks, North Dakota, United States Florida Sheriffs Youth Ranches Full time

    Job Title: Family Engagement Specialist IAt the Florida Sheriffs Youth Ranches, we are seeking a highly motivated and compassionate Family Engagement Specialist I to join our team. This role is responsible for providing residential screening and parent education for youth and/or families who have requested our services.The ideal candidate will have a...

  • Senior IT Operations Analyst

    4 weeks ago

    Grand Forks, North Dakota, United States QinetiQ US Full time

    Job Title: Senior IT Operations AnalystQinetiQ US is seeking a highly skilled Senior IT Operations Analyst to support the Space Development Agency (SDA) in its mission to deliver space-based capabilities to the joint warfighter.Key Responsibilities:Provide customer-focused support as the primary liaison for SDA staff and local network service...

  • Family Engagement Specialist I

    4 weeks ago

    Grand Forks, North Dakota, United States Florida Sheriffs Youth Ranches Full time

    Job SummaryThe Family Engagement Specialist I provides residential screening and parent education for youth and/or families who have requested the services of the Florida Sheriffs Youth Ranches. This role involves working cooperatively with staff to provide time-limited aftercare support and networking, as well as engaging community partners to share the...

  • Senior IT Operations Analyst

    1 month ago

    Grand Forks, North Dakota, United States QinetiQ US Full time

    Job Title: Senior IT Operations AnalystQinetiQ US is seeking a highly skilled Senior IT Operations Analyst to support the Space Development Agency (SDA) in its mission to deliver space-based capabilities to the joint warfighter.Job Summary:The successful candidate will serve as the primary on-site Enterprise Operations (EO) representative, responsible for...