Network Infrastructure Specialist
2 days ago
We are seeking a highly skilled Network Technician to join our team at Apogee Corporation. As a Network Technician, you will play a vital role in maintaining and supporting our enterprise wired and wireless network infrastructure.
Key Responsibilities:- Maintain and troubleshoot network access control (NAC) solutions to regulate access to network resources
- Support Cisco Identity Services Engine (ISE) to authenticate, authorize, and enforce access policies
- Provide technical support for end-user devices, printers, VOIP systems, and fiber and copper infrastructure
- Collaborate with the operations team to resolve end-user and network escalations
- Monitor, investigate, and action equipment alarms
- Adhere to a self-managed schedule for on-site appointments within a 24-48 hour SLA
- Collaborate with Apogee teams to coordinate client activities
- Track and update escalation tickets
- Ensure that Apogee's policies and end-user agreements are upheld
- Excellent written and verbal communication skills
- Strong organizational skills
- Exceptional customer service skills
- Certifications such as CCT, CCST, CCNA, CWNA, Security +, CWT, ECSE
- Experience with enterprise-grade networking equipment
- Proficiency in diagnosing Ethernet connectivity issues
- Familiarity with introductory concepts in enterprise networking
- Associate's degree in a technical field with 2+ years' experience or Four-year degree in Technology field
- 2-3 years of help desk or technical support experience
- 2-3 years of customer support experience
- Physical requirements: lifting up to 50 lbs, standing, walking, reaching, and climbing
- On-call environment: working weekends, holidays, or hours outside of normal business hours
- Driving and criminal background: valid driver's license and passing a criminal background check
- Air Operations Area (AOA) badge: required for this role
- Travel: occasional travel for training, projects, and other campuses
- Attractive salary
- Health insurance plan including Health Savings Account matching program
- Monthly stipend for cellular and data usage
- Engineering and Technical teams receive cash bonuses for obtaining certifications
- Maternity and Paternity leave
At Apogee Corporation, we believe education is a doorway to a fair and just society. We stand committed to creating a healthy culture of diversity and inclusion, empowering one another as advocates for an inclusive workplace, and doing so transparently.
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