Courtyard by Marriott Sedona

3 months ago

Sedona, United States Sunridge Hotel Group Full time
Front Desk/Guest Service Agent - Must be available to work evenings and weekends. This position will work from 2:45pm-11:15pm with a lunch break. Possible MID shift coverage needs 12:30pm-9pm.

SUMMARY: Accommodates guests of the hotel by performing the following duties.

ESSENTIAL FUNCTIONS:
  • Greets, registers, and assigns rooms to guests
  • Handles confidential information, including guest records, with a high degree of integrity
  • Promptly and effectively deals with guest requests and complaints
  • Answers and routes calls as appropriate; takes guest messages with accuracy
  • Responsible for cash drawer contents and transactions during shift
  • Maintains accurate records including cash flows, registration cards, reservation cards, and property walks
  • Answers inquires pertaining to hotel services; registration of guests; and travel directions
  • Assists with sales and marketing efforts as directed by the General Manager
  • Offers and properly handles requests for wake-up calls
  • Records pertinent guest information in the pass on log
  • Makes sure front desk, lobby and common areas are clean and organized.
  • Performs laundry functions as directed
  • All other duties as assigned
COMPETENCY:
To perform the job successfully, an individual should demonstrate the following competencies:
  • Problem Solving - Identifies and resolves problems in a timely manner;
  • Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;
  • Team Work - Contributes to building a positive team spirit.
  • Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
  • Organizational Support - Follows policies and procedures including but not limited to, dress code policies
  • Adaptability - Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time.
  • Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Asks for and offers help when needed.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
  • Professionalism - Treats others with respect and consideration regardless of their status or position.
  • Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity - Meets productivity standards; Completes work in timely manner.
  • Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.


Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Less than high school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

Some computer skills needed.

Certificates and Licenses:

No certifications needed

Supervisory Responsibilities:

This job has no supervisory responsibilities.

  • Courtyard by Marriott Sedona

    3 months ago

    Sedona, United States Sunridge Hotel Group Full time

    Courtyard Marriott in Sedona, AZ is looking to hire a full-time Room Attendant / Housekeeper to provide top-quality cleaning for our hotels. Are you meticulous? Do you want to work for a reputable company? Are you looking for a housekeeping job where you feel satisfied and appreciated? If so, please read on! This cleaning position earns a competitive wage...

  • Residence Inn by Marriott Sedona

    2 months ago

    Sedona, United States Sunridge Hotel Group Full time

    Residence Inn by Marriott in Sedona, AZ is looking to hire a full-time Room Attendant / Housekeeper to provide top-quality cleaning for our hotels. Are you meticulous? Do you want to work for a reputable company? Are you looking for a housekeeping job where you feel satisfied and appreciated? If so, please read on! This cleaning position earns a competitive...

  • Room Attendant

    4 weeks ago

    Sedona, Arizona, United States Sunridge Hotel Group Full time

    About the RoleCourtyard Marriott in Sedona, AZ is seeking a full-time Room Attendant / Housekeeper to provide exceptional cleaning services for our guests. As a key member of our housekeeping team, you will be responsible for ensuring that our rooms are clean, comfortable, and meet the high standards of our guests.ResponsibilitiesClean and maintain guest...

  • Morning Front Desk Attendant

    11 hours ago

    Sedona, Arizona, United States Sunridge Hotel Group Full time

    Job DescriptionThe Sunridge Hotel Group is seeking a highly motivated and customer-focused Morning Front Desk Attendant to join our team at the Courtyard and Residence Inn by Marriott in Sedona, Arizona.This is a dynamic role that requires a strong ability to multitask, work effectively in a fast-paced environment, and provide exceptional service to our...

  • Irrigation Paver Maintenance Specialist

    3 weeks ago

    Sedona, Arizona, United States Hoamco Full time

    About the RoleWe are seeking a skilled Irrigation Paver Installer Maintenance professional to join our team at The Villas at Seven Canyons in Sedona, AZ.Key ResponsibilitiesRepair and/or replace irrigation valves, controllers, poly lines, sprinklers, and drip systems.Perform other maintenance duties as needed.RequirementsExperience in setting pavers in...

  • Morning Front Desk Associate

    3 weeks ago

    Sedona, Arizona, United States Sunridge Hotel Group Full time

    Job Title: Morning Front Desk AssociateWe are seeking a dynamic and customer-focused Morning Front Desk Associate to join our team at the Courtyard and Residence Inn by Marriott in Sedona, Arizona.Job Summary:The Morning Front Desk Associate will be responsible for providing exceptional customer service to guests, handling front desk operations, and...

  • Housekeeping Associate

    4 weeks ago

    Sedona, Arizona, United States Sunridge Hotel Group Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Housekeeping Associate to join our team at Residence Inn by Marriott Sedona. As a key member of our housekeeping team, you will be responsible for ensuring that our guest rooms and public areas are clean, comfortable, and well-maintained.ResponsibilitiesClean and prepare guest rooms,...

  • Housekeeping Associate

    9 hours ago

    Sedona, Arizona, United States Sunridge Hotel Group Full time

    h3AbouttheJob/h3pWeareseekingadetail-orientedandhardworkingRoomAttendant/HousekeepertojoinourteamatResidenceInnbyMarriottSedona.Asakeymemberofourhousekeepingstaff,youwillberesponsibleforensuringthatourguestroomsarecleanandwell-maintained./ppbKeyResponsibilities:/b/pulliCleanandprepareguestroomsforoccupancy/liliRestocklinens,toiletries,andotheramenities/liliE...

  • Reservations/At Your Service Agent

    11 hours ago

    Sedona, United States Lodging Dynamics Full time

    The Wilde Resort and Spa - Sedona, AZ Full job description As a member of our hospitality team, the primary role of an Reservation/AYS Agent is to be the primary point of contact for guest reservations, guest requests and provide exceptional guest service by promptly handling all guest calls and requests, and take proactive steps to address and resolve any...

  • Hotel Operations Manager

    2 weeks ago

    Sedona, Arizona, United States Lodging Dynamics Full time

    Job Title: General ManagerAt Lodging Dynamics Hospitality Group, we are seeking an experienced General Manager to lead our team at our premium-brand hotel in Sedona, AZ.Job Summary:The General Manager will be responsible for overseeing all aspects of hotel operations, including front office, guest services, food service, housekeeping, maintenance, sales...