Operations and Customer Support Specialist

3 days ago


Smithfield, Virginia, United States Ace Handyman Services Isle of Wight Suffolk Full time
Job Description

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Ace Handyman Services Isle of Wight Suffolk. As a key member of our operations team, you will play a critical role in ensuring the smooth and efficient delivery of our services to our customers.

Key Responsibilities:
  • Respond to customer inquiries and provide expert advice on our services and pricing.
  • Coordinate schedules and material ordering for multiple craftsmen and projects.
  • Utilize our dispatching and schedule management software to optimize operations.
  • Return customer calls and follow up with past customers to ensure satisfaction.
  • Perform administrative tasks, including paperwork and filing.
  • Assist in solving operational logistics to ensure a seamless customer experience.
Requirements:
  • High school diploma or equivalent.
  • Minimum 3 years of experience in a customer-facing role, preferably in a call center or sales environment.
  • Strong administrative and organizational skills.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Adaptive to technology and willing to learn new systems.
  • Strong customer service skills and a solution-focused attitude.
What We Offer:
  • Competitive pay ranging from $17-$20 per hour.
  • Health insurance.
  • 401(k) matching.
  • Paid vacation (after 90 days).
  • Performance bonuses.
  • Company credit card.
  • Advancement and growth opportunities.
  • Regular pay reviews.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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