Customer-Focused Insurance Professional

3 weeks ago


Key Largo, Florida, United States Insurance Connection of South Florida Full time

Job Title: Customer-Focused Insurance Professional

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Company Overview

As a reputable organization in Key Largo, we at Insurance Connection of South Florida are committed to delivering exceptional service to our valued customers. Our team is dedicated to building long-lasting relationships with clients and exceeding their expectations.

Salary

$58,000 - $68,000 per year, depending on experience.

Job Description

We are seeking a licensed Insurance Service Representative to join our team. As a key member, you will play a crucial role in ensuring customer satisfaction by addressing client inquiries, offering tailored insurance solutions, and maintaining high standards of service.

Key Responsibilities

  • Client Service: Provide exceptional client service by responding promptly to inquiries, resolving issues, and offering personalized insurance solutions.
  • Policy Updates: Ensure that clients' insurance policies are up-to-date by processing their requests for amendments and adjustments.
  • Data Management: Accurately maintain and update customer information in the company's database.
  • Complaint Resolution: Manage customer complaints efficiently and in a respectful manner, providing satisfactory solutions and escalating issues when necessary.

Requirements

  • Licensing: Valid insurance customer service representative (4-40) license is required.
  • Experience: Demonstrated experience in customer service within the insurance industry preferred.
  • Communication Skills: Strong verbal and written communication skills with an emphasis on clarity and empathy.
  • Customer Focus: Must possess a friendly, customer-focused attitude and a desire to assist clients in a professional manner.

Benefits

  • Competitive Hourly Rate + Bonus Opportunities
  • Paid Time Off (PTO)
  • Comprehensive Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Professional Development Opportunities
  • Retirement Plan
  • Ongoing Training and Support
  • Flexible Schedule
  • Casual Fridays
  • Team Culture


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