Customer-Focused Insurance Professional
3 weeks ago
Job Title: Customer-Focused Insurance Professional
">Company Overview
As a reputable organization in Key Largo, we at Insurance Connection of South Florida are committed to delivering exceptional service to our valued customers. Our team is dedicated to building long-lasting relationships with clients and exceeding their expectations.
Salary
$58,000 - $68,000 per year, depending on experience.
Job Description
We are seeking a licensed Insurance Service Representative to join our team. As a key member, you will play a crucial role in ensuring customer satisfaction by addressing client inquiries, offering tailored insurance solutions, and maintaining high standards of service.
Key Responsibilities
- Client Service: Provide exceptional client service by responding promptly to inquiries, resolving issues, and offering personalized insurance solutions.
- Policy Updates: Ensure that clients' insurance policies are up-to-date by processing their requests for amendments and adjustments.
- Data Management: Accurately maintain and update customer information in the company's database.
- Complaint Resolution: Manage customer complaints efficiently and in a respectful manner, providing satisfactory solutions and escalating issues when necessary.
Requirements
- Licensing: Valid insurance customer service representative (4-40) license is required.
- Experience: Demonstrated experience in customer service within the insurance industry preferred.
- Communication Skills: Strong verbal and written communication skills with an emphasis on clarity and empathy.
- Customer Focus: Must possess a friendly, customer-focused attitude and a desire to assist clients in a professional manner.
Benefits
- Competitive Hourly Rate + Bonus Opportunities
- Paid Time Off (PTO)
- Comprehensive Health Insurance
- Dental Insurance
- Vision Insurance
- Professional Development Opportunities
- Retirement Plan
- Ongoing Training and Support
- Flexible Schedule
- Casual Fridays
- Team Culture
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