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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Aerotek. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.
Key Responsibilities:- Collaborate with customers, sales teams, and other departments to provide information about products and services, quotes, order entry, and customer complaints.
- Investigate and respond to customer inquiries, prioritizing urgent matters.
- Maintain knowledge on lead times, product information, pricing, shipping schedules, and other relevant information to accurately assist customers.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments.
- Set up new customers in SAP, including working with the credit and collections department to process credit applications.
- Maintain knowledge on company products and processes.
- Perform other duties as assigned.
- Advanced product and system knowledge.
- SAP and PC software systems proficiency.
This is a fully on-site position in Albuquerque, NM. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to work in a warehouse environment that is partially indoors and partially outdoors. Safety glasses are required at all times in the production area to protect against dust and particles. Closed toe shoes and long pants are required. Sleeveless shirts are prohibited in the warehouse and production areas.
Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
