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Service Department Coordinator

2 months ago

Wilsonville, Oregon, United States Camping World Full time

Camping World is seeking a highly skilled and detail-oriented individual to join our team as a Warranty Administrator. As a key member of our Service Department, you will play a critical role in ensuring exceptional customer experiences and maintaining strong relationships with our customers.

Key Responsibilities:

  • Foster and maintain excellent relations between customers and our store
  • Respond to incoming customer inquiries in a courteous and professional manner
  • Assist Service Advisors in scheduling service appointments according to our scheduling policies
  • Greet all incoming customers in a professional and courteous manner
  • Assist Service Advisors in writing up incoming customer work orders
  • Obtain any necessary warranty or customer authorization prior to working on a unit, including taking photos and faxing in for authorization
  • Follow up on all warranty receivables to ensure timely payment, contacting customers as needed to schedule appointments for special order parts
  • Fulfill duties as a service dispatcher as needed
  • Participate in training as prescribed by management
  • Assist technicians as needed with diagnosis, authorization, or repairs
  • Follow up on open work orders according to our dealership's policy
  • Follow all rules, regulations, and laws regarding the movement of dealership-owned or customer units
  • Maintain a clean and safe work environment
  • Acknowledge all guidelines and policies as described in our company policy handbook
  • Maintain a safe work area for customers and coworkers

Requirements:

  • High School Diploma or equivalent preferred
  • One year of RV experience preferred but not required
  • Strong computer skills
  • Working knowledge of proper and safe equipment use
  • Excellent organizational and sequencing skills
  • Working knowledge of activities, methods, procedures, and policies of the Service Department
  • General knowledge of product installation activities
  • Valid Driver's License may be required
  • Excellent communication and listening skills to resolve issues in a professional and tactful manner
  • Ability to accept additional tasks, duties, and/or direction from management
  • Requires some bending, climbing, and kneeling to take photographs of various areas of an RV
  • May lift up to 25 lbs and/or move up to 50 lbs with assistive devices
  • Periods of standing, stooping, crawling, and bending

Benefits:

  • Competitive hourly pay rate: $17.96-$21.34
  • Paid Time Off
  • 401(k) plan
  • Employee Assistance Program
  • Good Sam Roadside Assistance
  • Discounts
  • Paid parental leave (if eligibility is met)
  • Tuition Reimbursement (if eligibility is met)
  • On-the-job training opportunities

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.