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Patient Scheduling Specialist
2 months ago
We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at SB Clinical Practice Management. As a key member of our front desk team, you will be responsible for providing exceptional customer service to patients, scheduling appointments, and ensuring a smooth and efficient experience for all visitors.
Key Responsibilities- Appointment Scheduling: Schedule appointments for patients, ensuring accurate and efficient use of provider time.
- Customer Service: Provide exceptional customer service to patients, responding to inquiries, and resolving issues in a professional and courteous manner.
- Phone and Email Management: Manage phone calls and emails, responding to patient inquiries, and escalating issues to management as needed.
- Data Entry: Accurately enter patient information into our scheduling system, ensuring data integrity and security.
- Team Collaboration: Work collaboratively with our front desk team to ensure seamless communication and a positive patient experience.
- High School Diploma/GED: Required.
- Strong Communication Skills: Excellent verbal and written communication skills, with the ability to interact with patients, staff, and providers in a professional and courteous manner.
- Organizational Skills: Strong organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
- Technical Skills: Proficient in Microsoft Office, with experience using scheduling software and other technical tools.
- Clerical Experience: 6 months of clerical experience, preferably in a healthcare setting.
- Medical Terminology: Knowledge of medical terminology and procedures.
- Bilingual: Bilingual in Spanish, with the ability to communicate with patients and staff in a professional and courteous manner.
