Telecommunications Solutions Specialist
3 weeks ago
We connect local districts with the leading telecommunications technology available in our region. As an established yet continuously expanding firm, our strength lies in our ability to listen to the market and develop solutions for their changing needs.
Our team is looking for a skilled Communications & Marketing Associate to lead our engagement, discovery, and solutions efforts. This role involves engaging with community members and employing problem-solving skills to provide the most knowledgeable customer service.
Key responsibilities of the Communications & Marketing Associate role include:
- Initiating service education, customer acquisition, and sales processes through direct contact with local community members
- Preparing for consumer interactions through entry-level training and independent research on network-managed services and capabilities in our local region
- Clarifying current needs and wants with customers and determining their telecommunication solutions based on client offerings and capacities
- Building and utilizing relationships with client representatives to outsource customer inquiries that may need additional service information
- Connecting with management and other Communications & Marketing Associate team members to review client expectations, sales metrics, customer service results, and production goals
Qualities of an ideal Communications & Marketing Associate candidate include:
- Genuine interest in problem-solving, creative thinking, and helping/servicing others
- Comfortable asking questions to management or more senior members of the Communications, Customer Service, or Sales teams during training and hands-on work
- Primary knowledge of customer service, sales, communications, marketing, or business
- Able to achieve both individual and collaborative goals through time management, discipline, and organization
- Exhibiting professional and personal communication skills, whether in the office or speaking with customers
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