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Senior IT Support Specialist

2 months ago

Lubbock, Texas, United States Texas Tech University Full time
Extended Job Title:
IT Support Technician III

Position Overview:

The IT Support Technician III is responsible for delivering technical assistance and support to various departments, faculty, staff, and students in relation to essential hardware and software functionalities.

This role will focus on specialized hardware and software relevant to the designated department or unit, while also overseeing IT projects that enhance operational efficiency.


Key Responsibilities:
  • Provide expert technical advice to management concerning technology acquisitions and evaluations.
  • Troubleshoot hardware and software issues, collaborating with central technology support teams.
  • Execute technical tasks essential for the effective functioning of departmental operations.
  • Maintain accurate inventory records within the Property Inventory system in conjunction with other IT personnel.

Independent Work:
  • Manage hardware and software support, including desktops, printers, and lab equipment for the Division of Enrollment Management.
  • Lead technical projects.
  • Specialize in advanced technology pertinent to the department or unit.
  • Comply with all relevant institutional policies and departmental guidelines.

Essential Skills and Qualifications:
  • Proven ability to exercise sound judgment in alignment with organizational policies.
  • Effective planning and organizational skills, with the ability to prioritize tasks and manage time efficiently.
  • Strong communication skills, both verbal and written.
  • Ability to establish and maintain productive working relationships.
  • Advanced analytical capabilities, including process evaluation and problem-solving skills.
  • Proficiency in advanced technology hardware and software.
  • Relevant training in advanced hardware and software support through education or experience.

Additional Information:
  • Job Type: Full Time
  • Pay Basis: Hourly
  • Work Schedule: Monday to Friday, 8 AM to 5 PM
  • Travel Requirements: Up to 25%

Preferred Qualifications:
  • Experience with advanced software and technology operations specific to the department.
  • Training in advanced software usage and support.
  • Familiarity with Microsoft operating systems and office applications.
  • Prior experience in a helpdesk or support role within a large IT environment.

Required Attachments:
Cover Letter, Recommendation/Referral, Resume / CV

Safety and Compliance:
All employees are expected to adhere to safety practices and comply with applicable health and safety regulations.