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IT Field Engineer 3

1 month ago

Dallas, Texas, United States The Purple Guys Full time
Job Overview

The Purple Guys is seeking a highly skilled IT Field Engineer 3 to join our Reactive Service Delivery Team. As a key member of our team, you will provide exceptional client service, resolve complex technical issues, and work closely with our clients to understand their technology needs.

Key Responsibilities
  • Provide responsive client service, answering internal and external client/vendor calls quickly and pleasantly.
  • Perform all duties with the goal of building and maintaining long-term client/vendor relationships.
  • Maintain exceptional client service, understanding client satisfaction and perception.
Requirements
  • College or technical degree, or 3 years of IT support experience related to Microsoft, HP, Dell, and/or Cisco.
  • CompTIA certifications preferred.
  • Microsoft Technology Associate (MTA) preferred.
Work Environment

The Field Engineer 3 works as a member of a Reactive Service Delivery Team to provide support services to clients. The position is highly client-facing both in-person and via phone and as such requires outstanding communication and client service skills.

What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.