Field Service Engineer

4 weeks ago

Dallas, Texas, United States ITW Full time
Job Summary:

We are seeking a highly skilled Field Service Engineer to join our team at LOMA Systems, a leading manufacturer of inspection equipment for the food and pharmaceutical industries. As a Field Service Engineer, you will be responsible for delivering exceptional customer service and technical support to our clients across the USA.

Key Responsibilities:

Travel to customer sites to perform maintenance, repairs, and installations of our metal detection, X-ray, and checkweighing equipment

Verify that equipment is operating at peak efficiency through proper calibration and testing

Commission and test machines using certified test procedures, perform preventative maintenance, and emergency service at customer sites

Accurately document and report all service-related activities, including submitting electronic service reports, calibration reports, and expense reports

Promote sales of additional LOMA product offerings, such as service contracts, new equipment leads, spare parts kits, etc.

Provide timely feedback on equipment reliability and design

Maintain a satisfactory parts inventory and requisition additional parts required to perform normal FSE duties

Exercise safe working practices and procedures at all times

Conduct on-site training with customer personnel to ensure proper operation of equipment

Requirements:

High school diploma required; associates degree from a technical school preferred

Minimum 3 years of previous experience in field customer service work or 4 years of military experience required

Knowledge of and experience in diagnosing, troubleshooting, and repairing electro-mechanical equipment in the field and ability to identify root-cause

Ability to read, comprehend, and interpret complex technical information involving mechanics and electronics

Professional communication with an ability to resolve customer issues and defuse conflict

Ability to work independently with little supervision while managing difficult and high-pressure customer situations

Benefits:

Loma Systems offers a comprehensive benefits package, including medical, dental, and vision benefits, flexible spending and health saver accounts, 401(k) retirement savings program, paid vacation, sick days, and holidays, wellness and fitness program, advancement opportunities, educational assistance, volunteer and matching charitable gifts programs, and employee assistance program. This position is not eligible for visa sponsorship or relocation assistance.

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