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Hotel Reservation Representative

2 months ago


Lore City, Ohio, United States Salt Fork Lodge Full time
Job Description

We are seeking a highly skilled and customer-focused Hotel Reservation Representative to join our team at Salt Fork Lodge.

About the Role

This is a full-time position responsible for securing reservations, providing exceptional guest service, and utilizing sales techniques to maximize guest satisfaction and hotel revenues.

Key Responsibilities:
  • Provide quality service and hospitality to guests, ensuring their needs are met and exceeded.
  • Secure guest reservations, handle deposits, and maintain accurate records in our Opera/Synxis database.
  • Determine guests' needs and work with them to meet their expectations, offering personalized solutions and recommendations.
  • Sell additional services by recognizing opportunities to up-sell and explaining features, driving revenue growth and guest satisfaction.
  • Maintain a high level of product knowledge and stay updated on company policies and procedures through training sessions.
Additional Functions:

Assist group sales with reservations and name lists, answer overflow phone calls from the front desk, and participate in educational opportunities and mandatory training sessions as required.

What We Offer

In this rewarding role, you will have the opportunity to develop your skills, work with a talented team, and enjoy a competitive salary and benefits package.

The estimated annual salary for this position is $43,000 - $55,000, depending on experience and qualifications.