Family Service Counselor

5 days ago


Lafayette, California, United States Oakmont Memorial Park and Mortuary Full time
Job Title: Family Service Counselor

We are seeking a highly skilled and compassionate Family Service Counselor to join our team at Oakmont Memorial Park and Mortuary in Lafayette, California.

Job Summary:

The Family Service Counselor is responsible for providing exceptional service to families in need of cemetery arrangements and funeral services. This role requires a strong ability to build relationships, communicate effectively, and ensure that client families receive the highest level of care and support.

Key Responsibilities:
  • Assist families in selecting and purchasing cemetery property, funeral options, merchandise, and services on an at-need or pre-need basis.
  • Develop and maintain professional relationships with client families to ensure their needs are met and exceeded.
  • Represent the company in a professional and caring manner, providing tours and guides to families visiting the cemetery locations.
  • Attend services and visitations for client families to develop relationships, ensure excellent service, and potential referrals.
  • Complete required paperwork, ensure proper interment verification process, and conduct blind checks to ensure compliance with all relevant state and industry regulations and company policies.
  • Develop new prospects and community-based contacts, making presentations at the business location, at client family homes, and at public community events.
  • Maintain positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family.
  • Actively participate in all required location and company training initiatives.
  • Reports all progress to the Sales Manager (or Unit Leader) as directed.
  • Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals.
Requirements:
  • High school diploma or equivalent required; some college or college degree preferred.
  • Proven track record of success in inside and outside sales production strongly preferred.
  • May require the possession (or ability to obtain) an insurance license as required by applicable law.
  • Valid driver's license in good standing and acceptable driving record.
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


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