Family Service Counselor
5 days ago
We are seeking a highly skilled and compassionate Family Service Counselor to join our team at Oakmont Memorial Park and Mortuary in Lafayette, California.
Job Summary:The Family Service Counselor is responsible for providing exceptional service to families in need of cemetery arrangements and funeral services. This role requires a strong ability to build relationships, communicate effectively, and ensure that client families receive the highest level of care and support.
Key Responsibilities:- Assist families in selecting and purchasing cemetery property, funeral options, merchandise, and services on an at-need or pre-need basis.
- Develop and maintain professional relationships with client families to ensure their needs are met and exceeded.
- Represent the company in a professional and caring manner, providing tours and guides to families visiting the cemetery locations.
- Attend services and visitations for client families to develop relationships, ensure excellent service, and potential referrals.
- Complete required paperwork, ensure proper interment verification process, and conduct blind checks to ensure compliance with all relevant state and industry regulations and company policies.
- Develop new prospects and community-based contacts, making presentations at the business location, at client family homes, and at public community events.
- Maintain positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family.
- Actively participate in all required location and company training initiatives.
- Reports all progress to the Sales Manager (or Unit Leader) as directed.
- Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals.
- High school diploma or equivalent required; some college or college degree preferred.
- Proven track record of success in inside and outside sales production strongly preferred.
- May require the possession (or ability to obtain) an insurance license as required by applicable law.
- Valid driver's license in good standing and acceptable driving record.
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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Family Service Counselor
5 days ago
Lafayette, California, United States Oakmont Memorial Park and Mortuary Full timeFamily Service Counselor Job DescriptionAt Oakmont Memorial Park and Mortuary, we're dedicated to providing exceptional service to families in need. As a Family Service Counselor, you'll play a vital role in helping families make informed decisions about cemetery arrangements and funeral services.Key Responsibilities:Assist families in selecting and...
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