Food Service Shift Leader, Trojan Grounds

23 hours ago


Los Angeles, California, United States University of Southern California Full time

Role Summary: We are seeking a highly motivated and experienced Food Service Shift Leader to join our team at the University of Southern California. As a key member of our hospitality team, you will be responsible for leading daily operations and activities at our retail or residential dining venues, enhancing the customer dining experience. You will provide guidance and mentorship to all service employees, lead, train, and deploy staff according to established standards, and provide support to senior management.

Key Responsibilities:

  • Lead activities of back-of-house and front-of-house staff, assign tasks, oversee station deployment, and maintain break scheduling.
  • Assist in staff training, conducting training classes regarding safety, security, service standards, and departmental procedures.
  • Provide guidance and assign workloads according to standard operating procedures, ensuring all unit-specific standards and/or brand standards are maintained.
  • Ensure the unit meets all applicable food safety, health, and sanitation regulations, respond to requests from customers, supervisors, or management in a timely manner.
  • Provide customer service by guiding and working alongside staff in all stations, as needed, prepare and coach the preparation of food and beverages to standard recipes or customized for customers.
  • Monitor and check all opening, closing, and side-work checklist as assigned by management, communicate with management on challenges and success of daily operations.
  • Promote an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics.

Requirements:

  • Minimum Education: High school or equivalent, combined experience/education as substitute for minimum education.
  • Minimum Experience: 1 year in customer service in a retail or restaurant environment.
  • Minimum Field of Expertise: Ability to learn quickly, excellent written and oral communication skills, experience in a retail environment, proven interpersonal skills, proven ability to build relationships and work as part of a team, ability to provide and receive immediate feedback, following standards based on established operating procedures.

Preferred Qualifications:

  • Preferred Education: 3 years in customer service in a retail or restaurant environment.
  • Preferred Field of Expertise: Experience leading the work of others, demonstrated ability to mentor and train employees.

What We Offer:

  • A competitive hourly rate of $28.00.
  • A wide variety of benefits and programs that support our staff and their families, including work-life balance and employee well-being.
  • A commitment to diversity and inclusion in the workplace, promoting an environment that fosters inclusive relationships and creates unbiased opportunities for contributions.

How to Apply:

Please visit our website at https://www.usc.edu to learn more about this opportunity and to apply.



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