Problem Solving Specialist

3 weeks ago

Los Angeles, California, United States PATH (People Assisting the Homeless) Full time
Job Title: Problem Solving Specialist

About PATH

PATH (People Assisting The Homeless) is a mission-driven organization that has been pioneering bold and effective approaches to assist people experiencing homelessness since 1984. We operate services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing.

About the Job

The Problem Solving Specialist will play a critical role in our Housing Navigation Services team, working with individuals and families experiencing a housing crisis to quickly identify and access alternative housing resources outside of the homeless crisis response system. Through active listening and creative conversations, the Problem Solving Specialist will facilitate this process and assist households in maintaining their current housing or identifying an immediate and safe housing alternative within their own social network, such as with family or friends.

Key Responsibilities

  • Meet each participant and learn about their dynamics, communication style, and cultural factors
  • Ask open-ended and difficult/personal questions
  • Utilize active listening and motivational interviewing with participants
  • Identify safety or health issues that may need to be considered during identification of housing
  • Find options outside the homeless services system regardless of time homelessness, family size, mental health or substance abuse issues, etc.
  • Provide mediation between households and property owners/family/friends to assist in resolving housing crisis
  • Partner with legal service providers to resolve housing crisis.

Requirements

  • Analytical Skills and Attention to Detail: Gather and interpret data, identifying trends, patterns, and insights to inform decision-making. Ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks.
  • Collaboration and Teamwork: Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders. Work effectively with others, contributing to team goals and recognizing the strengths and contributions of others.
  • Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages and maintains their attention.
  • Creativity and Initiative: Take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities. Think outside the box, generating innovative solutions to problems or challenges.
  • Critical Thinking and Problem Solving: Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome.
  • Ethics and Boundaries: Maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries.

Preferred Qualifications

  • Two (2) years of experience in healthcare, case management, homeless services or working with vulnerable populations or a related field.

Mandatory Requirements

  • Have employment eligibility verification
  • Have or be able and willing to obtain CPR/First Aid training
  • Successfully complete the following as a condition of hire:
    • Tuberculosis Test
    • Background Screening
    • Drug Test

Driving

  • Driving is an essential function of this position. To meet the employment requirements for this role, all candidates must:
  • Have reliable transportation
  • A valid driver's license
  • Proof of insurance and ownership for personal vehicles used during work duties
  • The ability to qualify for PATH's insurance coverage

Employment Eligibility

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.

Flexible Work

We are a California employer. Therefore, all regular and customary work must be performed within the state. Approval for work outside of the office, does not establish approval for work to be conducted outside of California.

What We Offer

In addition to a rewarding work environment, we offer our employees a competitive benefits package that includes medical, dental and vision coverage, vacation and sick time, paid holidays, and a retirement plan.

Ready to Make a Difference?

If this position sounds like a fit, please submit your application today. A resume is required.

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