Regional Operations Director, Facility Management

6 days ago


Charleston, West Virginia, United States CRG Full time
About the Role

This is a leadership position within CRG, a privately held, family-owned company with a strong reputation for delivering excellence in the facility services industry. As the Area Vice President, you will be responsible for overseeing a region of branches, driving operational efficiency, and creating an environment that motivates employees to succeed.

Key Responsibilities
  • Strategic Leadership: Manage all aspects of the area, including sales, finance, human resources, and customer service, with full profit and loss (P&L) accountability.
  • Sales Growth: Drive new sales growth within assigned markets through new clients, existing client base, enhancement services, and exceptional customer service delivery.
  • Operational Strategy: Develop short- and long-term operational strategies in partnership with senior team members.
  • Team Management: Lead and manage a highly productive, motivated, and driven team through strong communication, empowerment, reward, and coaching techniques.
  • Collaboration: Maintain close working relationships with partner groups in functional areas, including Sales, Human Resources, Finance, Marketing, Supply Chain, and Compliance.
  • Process Improvement: Partner with business unit leaders to drive change and implement new business processes as needed.
  • Employee Development: Provide guidance and motivation to Branch Managers and other area operational staff and support staff.
  • Client Relationships: Establish and maintain effective client and customer rapport with a mutually beneficial business relationship.
  • Talent Acquisition: Identify and engage top talent and develop team members to their fullest potential within the organization.
  • Business Growth: Leverage relationships to support new and existing business growth.
Requirements
  • Education: Bachelor's degree required; Master's degree desired.
  • Experience: Minimum of 10-12 years of progressive responsibility within a facility services organization.
  • Leadership: Successful experience in general management with full P&L responsibility.
  • Client Relationships: Proven leadership and experience with managing effective client relationships.
  • Leadership Skills: Demonstrated leadership skills with a broad knowledge of management practices and good business analysis/project management skills.
  • Communication: Excellent communication and presentation skills with a wide range of audiences, including clients, front-line managers, and C-level leaders.


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