Global Partner Support Leader

10 hours ago


Chicago, Illinois, United States Google Full time
Job Description

Drive business transformation and growth as the Global Partner Support Leader at Google Cloud. We're seeking an experienced professional to lead our global partner support function, driving cost reduction, user satisfaction, and operational excellence.

Key Responsibilities
  • Develop and execute strategies to optimize the global partner support desk operation and services.
  • Drive partner growth and success through a unified support strategy.
  • Lead transformational initiatives to improve the operational landscape and cross-functional support.
Requirements
  • 15+ years of experience in executing operations or support for vendor-managed projects at an enterprise software company.
  • Experience growing and developing global teams and supporting enterprise channel partners.
  • Experience working with engineering teams to design and implement support products and services.
Preferred Qualifications
  • Certification in Six Sigma, COPC, Project management, Agile.
  • Experience in transformation from support to a service desk.
  • Experience leading a global service operation.

We offer a competitive salary range of $202,000-$287,000, plus bonus, equity, and benefits. Our salary ranges are determined by role, level, and location. Learn more about benefits at Google.



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