Global Head of Partner Support

2 days ago


Chicago, Illinois, United States Google Full time
Job Summary

We are seeking a highly experienced and skilled professional to lead our Global Partner Support Function. As the Global Head of Partner Support, you will be responsible for driving business outcomes and transformation of the Global Partner Support Function, delivering executive reports, and developing and executing goals, strategy, roadmap, and operational plan for the optimization of the global Partner Support Desk operation and services.

Key Responsibilities
  • Drive the Business outcome and transformation of the Global Partner Support Function - decrease cost, User Satisfaction/Performance, and Deliver Executive Report includes Cost, Productivity and Impact report.
  • Develop and Execute the goals, strategy, roadmap, and operational plan for the optimization of the global Partner Support Desk operation and services.
  • Drive partner growth and success through a unified support strategy.
  • Drive transformational initiatives and business to improve the operational landscape and cross-functional support.
About the Role

As a key member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional support to our partners. You will be responsible for developing and executing a strategy that drives business outcomes and transformation of the Global Partner Support Function.

Our ideal candidate will have a strong background in operations, support, and leadership, with experience in driving business outcomes and transformation. You will be a strategic thinker with excellent communication and interpersonal skills, able to influence and drive change at all levels within an organization.

We offer a competitive salary range of $202,000-$287,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.



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