Field Services Technician

4 weeks ago

Amarillo, Texas, United States Texas Department of Aging & Disability Services Full time
Job Title: Field Services Technician

At the Texas Department of Aging & Disability Services, we are seeking a highly skilled Field Services Technician to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance to our computer systems and equipment.

Key Responsibilities:
  • Provide Tier 1 customer support for hardware, software, network, and mobile device functionality.
  • Maintain accurate inventory of agency computer equipment and complete all property inventory documentation.
  • Assist in the planning and implementation of Information Technology Initiatives related to changes in equipment, devices, network, and site moves.
  • Perform work as assigned, handling service requests, troubleshooting technical issues, testing new equipment and software, and updating inventory/project spreadsheets using Excel and other special assignments or activities as assigned.

Requirements:
  • Knowledge of systems administration, computer hardware and software configuration and troubleshooting, operating systems and applications, and basic Internet security administration.
  • Ability to recognize, analyze, and resolve complex technical issues, learn and use network management, administration, and other system administration tools, and communicate effectively.
  • Knowledge of the general practices, principles, and techniques of computer operation with a major focus on mobile devices (i.e., tablets, laptops, and cellular/smart phones).
  • Knowledge of networks, active directory, add/delete network users, and agency security policies and procedures.
  • Ability to establish and maintain effective working relationships, communicate technical information to technical and non-technical staff, prioritize and manage heavy workloads, interact with all levels of staff, and provide effective customer support.
  • Ability to work independently in a fast-paced environment, operate a personal computer and software packages, travel between office locations to support customers, and work evenings, weekends, either pre-planned or on-call.
  • Ability to lift heavy equipment (between 40-60 pounds).

Working Conditions:
  • Ability to work in a fast-paced environment with frequent interruptions.
  • Ability to work in a team environment with minimal supervision.
  • Ability to work in a variety of settings, including office and field environments.

Education and Experience:
  • High school diploma or equivalent required.
  • Associate's or Bachelor's degree in Computer Science, Information Technology, or related field preferred.
  • Minimum of 1-2 years of experience in a related field, preferably in a technical support or systems administration role.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

Please submit your application in its entirety. Incomplete applications will not be accepted.

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