Healthcare Customer Service Specialist

2 weeks ago


Holmdel, New Jersey, United States Axia Women's Health Full time
About Us:

At Axia Women's Health, we are dedicated to enhancing women's health through a supportive and innovative community. With a network of 500 providers across nearly 200 locations, we strive to put women first by delivering personalized care.

Position Overview:
We are seeking a full-time Patient Service Representative (PSR) to join our dynamic team. The PSR will play a crucial role in ensuring a welcoming environment for patients and providing essential support to both patients and medical personnel.

Key Responsibilities:
- Professionally handle incoming calls and messages, directing them appropriately.
- Welcome patients and visitors, assisting them as needed.
- Explain financial obligations to patients and collect necessary payments.
- Conduct registration for new and returning patients.
- Schedule appointments according to established guidelines and manage daily patient schedules.
- Maintain patient confidentiality and adhere to HIPAA regulations.
- Follow infection control and safety protocols.
- Perform additional tasks as assigned.

Qualifications:
- Ability to adapt to changing priorities and business needs.
- Excellent customer service skills.
- Comfortable working in a fast-paced environment.
- Team-oriented mindset.

Benefits:
- Comprehensive medical insurance options with low premiums.
- 401(k) matching program.
- Generous paid time off, including volunteer time.
- Access to healthcare services at minimal or no cost.
- Company-paid life insurance and disability coverage.
- Additional insurance options available.

At Axia Women's Health, we celebrate diversity and are committed to creating an inclusive environment for all employees and patients.



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