Retail Store Operations Manager

4 weeks ago


Mesa, Arizona, United States McKellips Store (Center & McKellips) Full time
Job Summary

As a Retail Store Operations Manager at McKellips Store (Center & McKellips), you will be responsible for leading the daily operations of the sales floor to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production. This role requires strong leadership and management skills, as well as the ability to work effectively with a team to drive business results.

Key Responsibilities

Develop and execute retail operations plans to achieve business objectives
Monitor product levels and manage inventory to meet sales targets
Ensure payroll costs and operating costs are managed to budget
Provide excellent customer service to donors and customers
Work to de-escalate customer situations while finding an appropriate solution
Ensure store locations are clean, well-kept, and reflect the Goodwill brand appropriately
Partner with community businesses and organizations to promote Goodwill's mission
Serve as a Goodwill ambassador to the community

Requirements

High School Diploma, GED, or equivalent work experience
One-year work experience in Retail Management required
One-year customer service experience required
Proficient in Microsoft Office Suite
Ability to pass a background check and drug screen, where applicable for position
Ability to speak and read English proficiently

What We Offer

Comprehensive Total Rewards package, including medical, dental, and vision plans
401K plan with immediate participation upon hire
Employer-paid life insurance
Employee Assistance Program (EAP)
Paid Time Off, Sick, and Vacation
Paid Holidays

About Us

Goodwill of Central and Northern Arizona is a non-profit organization dedicated to helping people achieve their full potential through education, training, and employment. We are committed to creating a workplace culture that values diversity, equity, and inclusion. If you are a motivated and results-driven individual who is passionate about making a difference in your community, we encourage you to apply for this exciting opportunity.

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