Customer Service Representative

10 hours ago

West Jordan, Utah, United States M and J PM LLC Full time

You are applying for a role with M&J PM, LLC, a franchisee of Papa Murphy's, not Papa Murphy's International, Inc., or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Job Summary:

The Customer Service Representative is responsible for the following duties and responsibilities while promoting a culture that embraces the company's core values of Quality, Service, Integrity, and Team Work.

Key Responsibilities:


Exhibit readiness to perform role by wearing a clean and wrinkle-free uniform and showing up at the assigned time.


Prioritize and complete tasks, which if not done could jeopardize the store's operation.


Adhere to Papa Murphy's store Performance Standards.


Comply with all sanitation and safety standards.


Greet all guests to create a welcoming environment.


Handle phone and online orders for guest pick-up.


Keep assigned area neat, clean, and well-stocked.


Perform all tasks/duties assigned by immediate supervisor.

Front of House:


Work all counter stations or other assigned station.


Assist guests in making menu selection, review specials, handle club cards, and participate in add-on sales.


Wrap pizzas properly, repeat orders to guests, give verbal baking instructions to all guests, thank, and invite the guests back.


Present order to guest within the 3-minute door-to-door service time.


Assist guests if necessary to carry pizzas out to their car or hold the door open.


Follow proper cash, check, credit card, and food stamp transactions; ring up order and follow proper cash handling techniques.


Follow proper void/refund procedures. Process coupons and gift certificates with the assistance of immediate supervisor.

Back of House:


Learn to complete operating and safety knowledge of mixer, sheeter, and dicer if needed. Make all products following the portion charts or job aids within the average time as described in the Papa Murphy's Performance Standards.


Store and rotate all products before and after prepping to ensure quality.


Mix dough to recipe and dough balls to standard when/if necessary.


Sheet, wrap, date, and store crusts to standard.


Perform the duties of the runner (restock person) or dish person as directed by immediate supervisor.

Required Qualifications:

  • Education: High school diploma or equivalent preferred but not required.
  • Degrees, Licensure, and/or Certification: Food Handlers Card and/or Serve Safe Certified preferred but not required.
  • Knowledge, Skills, and Abilities: Effectively read, speak, write, and communicate. Build and maintain positive relationships with supervisors, co-workers, and guests. Be a team player with a great attitude. Basic math skills required.

Other requirements: Regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms. Occasionally required to bend and stoop, kneel, or crouch. Must be able to perform cleaning duties such as wiping tables and equipment, sweeping, and mopping. Must be able to lift and/or move up to 30 pounds. Maintain punctual and regular attendance at work.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required in this position and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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