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Client Support Specialist
2 months ago
Position Overview: Customer Care Representative
We are seeking a dedicated Customer Care Representative to enhance our client relations at Goschchevy, a reputable family-owned automotive group in Southern California.
Key Features of the Role:
- Full-time employment with a competitive hourly wage complemented by commission opportunities.
- Standard work schedule of 40 hours per week.
Core Responsibilities:
- Consistently monitor and respond to customer emails in a timely manner.
- Initiate proactive outbound calls to verify appointments.
- Conduct follow-up calls to clients regarding services rendered.
- Reach out to clients who have missed their scheduled appointments.
- Manage incoming calls to arrange customer appointments.
- Deliver professional and courteous responses to inquiries via phone and email.
- Play a key role in achieving high customer satisfaction ratings as set by manufacturers.
- Work towards meeting established monthly and quarterly performance targets.
Qualifications:
- Strong verbal and written communication skills.
- Willingness to work a flexible schedule, including evenings and weekends.
- Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.
- Excellent time management and multitasking skills.
- Self-driven with a focus on achieving sales targets.
- Ability to meet and exceed sales quotas.
- Successful completion of a pre-employment drug screening.
- Possession of a clean and valid driver's license.
- Prior experience in customer service via phone is advantageous.
Employee Benefits:
- Comprehensive Medical, Dental, and Vision insurance.
- Life Insurance coverage.
- Long-Term and Short-Term disability benefits.
- 401K retirement savings plan.
- Paid vacation and sick leave.
