Client Experience Specialist

2 months ago


Escondido, California, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our wellness programs, and driving sales growth.

Key Responsibilities
  • Customer Service: Provide outstanding customer service to clients, ensuring they feel valued and understood.
  • Program Promotion: Promote the value of our wellness programs, educating clients on new and expanded services, and selling the Massage Envy Wellness Program.
  • Sales Growth: Support clinic flow by greeting clients, scheduling services, and encouraging homecare retail purchases based on service provider recommendations.
  • Client Retention: Help grow and retain a client base both in-person and through phone/email outreach.
Requirements
  • Education: High school diploma (or equivalent) and previous retail or sales experience (preferred).
  • Skills: Critical thinking, excellent math and computer skills, and the ability to multitask.
  • Personality: Great people skills, ability to establish positive relationships with guests, and a supporter of total body care with a general knowledge of massage and skin care services.
What We Offer
  • Compensation: A healthy compensation plan that rewards your hard work, including bonuses and commissions.
  • Benefits: Benefits that help you take care of you, including Employee Appreciation Bonuses, Employee Assistance Program, and Paid Sick Leave.
  • Training: Training to help you grow and refine your sales and customer service skills.
  • Work-Life Balance: A flexible schedule for a better work/life balance.


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