Customer Experience Representative
6 days ago
**Job Description**
The Customer Experience Representative will be the face of Planet Fitness, providing top-notch customer service to our members and prospective members. This role requires excellent communication skills, a passion for fitness, and a strong work ethic. The estimated salary for this position is $40,000 - $50,000 per year.
Responsibilities:
- Provide exceptional customer service to members, prospective members and guests.
- Perform various front desk tasks including answering phones, checking members into the system, and facilitating membership updates.
- Take prospective members on tours of the facility.
- Assist with responding to member inquiries and resolving issues in a timely and professional manner.
- Maintain a clean and organized workspace.
Requirements:
- High school diploma or equivalent required.
- 1-2 years of customer service experience preferred.
- Basic computer skills and ability to learn software applications quickly.
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment and multitask effectively.
- CPR/AED certification required.
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