Guest Experience Representative

4 days ago


San Diego, California, United States Robbins Brothers Full time
Job Description

We are seeking a highly skilled Guest Experience Representative to join our team at Robbins Brothers. As a Guest Experience Representative, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience in our store.

Key Responsibilities:

  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Accurately input Point of Sale (POS) transactions, maintaining accurate records and balancing the office.
  • Maintain awareness of security issues involved in operating a store, following procedures for opening and closing the store.
  • Assist in selling merchandise and After I Do products, suggesting sales to guests and promoting company values.
  • Work closely with the Office Coordinator, modeling and supporting company values.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and team members.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic math skills, with accuracy and attention to detail in handling cash and credit transactions.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Flexibility to work a variety of shifts, including weekends and evenings.

What We Offer:

  • A competitive hourly rate of $20.00.
  • A comprehensive benefits package, including 401(k), dental, health, and vision insurance.
  • A generous paid time off policy.
  • A referral program and opportunities for professional growth and development.

About Us:

Robbins Brothers is a leading retailer of fine jewelry, dedicated to providing exceptional service and creating unforgettable experiences for our guests. We are committed to fostering a diverse, inclusive, and multi-cultural environment, seeking team members who share our values and are passionate about delivering outstanding service.



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