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Guest Experience Specialist
2 months ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at IHG Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.
Key Responsibilities- Guest Check-In/Check-Out: Ensure a smooth and efficient check-in and check-out process for our guests, including handling room assignments, key cards, and other guest requests.
- Front Desk Operations: Manage the front desk area, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
- Communication: Develop strong communication skills to effectively interact with guests, colleagues, and management, ensuring that all guest needs are met and exceeded.
- Problem-Solving: Utilize problem-solving skills to resolve guest complaints and issues in a professional and courteous manner.
- Teamwork: Collaborate with other hotel departments to ensure seamless guest service and a positive hotel experience.
- Education: High school diploma or equivalent required; college or university degree preferred.
- Experience: At least one year of experience in a front desk or guest service position.
- Skills: Excellent communication and problem-solving skills, fluency in the local language, and basic math skills.
- Physical Demands: Ability to lift, push, and pull objects up to 50lbs (23kg), and stand for long periods of time.
IHG Hotels & Resorts is a global hospitality company that is committed to delivering True Hospitality for Good. We believe in creating memorable experiences for our guests and providing opportunities for our colleagues to grow and develop their skills.
