Veterinary Assistant

3 days ago

New York, New York, United States Joveo CPA - ASPCA (A) Full time
Job Summary

We are seeking a highly skilled and compassionate Veterinary Assistant to join our team at the ASPCA's Adoption Center. As a key member of our medical team, you will provide exceptional care and support to animals in need, working closely with veterinarians and licensed veterinary technicians to ensure the highest level of care.

Responsibilities
  • Nursing Care and Veterinary Support
    • Provide compassionate and quality patient care, utilizing low-stress handling techniques to ensure the well-being of animals.
    • Closely observe animals for signs of illness, injury, or poor welfare, documenting and communicating this information to colleagues.
    • Ensure accurate and timely data entry to animals' medical records, including transfer of information from other ASPCA departments' software systems and diagnostic test results from outside laboratories.
    • Prepare samples for submission to run in-house or send to outside laboratories and follow-up as needed.
    • Treat animals, colleagues, and volunteers with care and respect, handling and restraining animals for medical procedures using the least-restraint and lowest-stress techniques possible.
    • Support sedated examinations and other minor procedures, including handling for injections, providing assistance to LVTs and veterinarians during the process, and monitoring during recovery.
    • Maintain an efficient flow of animals through the shelter, feeding and medicating patients following veterinarian instructions and standard operating procedures.
    • Coach and support direct care staff to best meet the medical needs of animals in our care, including medication administration, medical treatment, and monitoring.
    • Assist with and/or perform humane euthanasia under the supervision of staff veterinarians.
    • Assist in the preparation of health certificates and copying of medical records.
    • Identify animals in need of grooming, including those with matted or soiled coats, and request or complete bathing and grooming procedures as needed.
    • Transport animals and their medical records within ASPCA departments for necessary care, including transfers to the ASPCA Animal Hospital and/or Community Medicine.
    • Update animals' statuses in Adoption Center electronic medical records when necessary, including making animals available for placement per protocol or veterinary directives.
    • Understand multiple modalities of electronic or written medical records, or invoices, to articulate animals' medical needs or concerns.
    • Competently and compassionately explain information veterinarians have documented about an animal's condition to other Adoption Center staff members, volunteers, foster caregivers, and adopters with easily understood language.
    • Create Adoption and Foster Medical Discharges under the direction of veterinarians or licensed veterinary technicians.
    • Be an active member of the Medical Team on daily Medical-Behavior-Sheltering (MBS) rounds and in staff meetings and trainings.
    • Learn and follow Adoption Center philosophy, procedures, and protocols.
  • Housekeeping and Maintenance
    • Ensure animals are kept in comfortable and sanitary conditions.
    • Ensure exam rooms and medical staff work areas are kept clean and orderly and are stocked and ready for use.
    • Make certain the entire Adoption Center is kept extremely clean throughout the day.
    • Clean and disinfect kennels, equipment, and facility while utilizing appropriate PPE.
    • Follow all departmental PPE and cleaning protocols.
    • Work in compliance with Occupational Safety and Health Administration policies and requirements.
    • Assist in keeping supplies stocked by noting when supplies are running low, taking inventory, and stocking supplies as needed.
    • Advise Supervisor of any conditions that are unsafe, including unrecognized hazards or infractions of safety rules.
    • Other tasks as assigned by supervisor.
    Qualifications
    • Knowledge of basic animal care, handling, and disease recognition; familiarity with veterinary hospital protocols and procedures.
    • Able to understand and communicate using veterinary medical terminology.
    • Able to provide appropriate care and handling for sick, injured, fearful, fractious, and/or aggressive cats and dogs.
    • Experience and knowledge of low-stress animal handling and restraint techniques.
    • Possess customer service skills to interact with fosters and adopters.
    • Able to quickly adjust focus and shift priorities based on Adoption Center and patient needs.
    • Strong organizational skills and a high level of attention to detail.
    • Able to maintain open mind regarding changes and be willing to learn, implement, and teach new protocols.
    • Ensure and maintain high-quality standards of care, work ethic, and performance; work independently without supervision and as part of a team.
    • Work efficiently and calmly under challenging conditions; demonstrate flexibility with work assignments and unique tasks.
    • Communicate with team members successfully and courteously during in-person, phone, and email conversations.
    • Exhibit professionalism with stressful, time-sensitive, and urgent situations.
    • Basic computer skills, including Excel, Microsoft Office, and email; familiarity with PetPoint or other shelter software systems a plus.
    • Able to lift up to 40 pounds, walk, bend, stand, and reach constantly throughout at least a minimum 8-hour work day.
    Compensation and Benefits

The starting pay rate for this role is $24.00 and falls under a collective bargaining agreement.

For more information on our Benefit offerings, click here.

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