IT ServiceNow Manager
1 week ago
eVolv Consulting is a renowned company dedicated to providing cutting-edge IT services. As a top-performing organization, we aim to deliver exceptional solutions that drive innovation and growth.
We are currently seeking an experienced IT ServiceNow Manager to join our team. This role offers a competitive salary of $85,000 - $110,000 per annum, depending on qualifications and experience. The position is based in the United States, with flexible work arrangements available.
Job Description:
This key role involves overseeing the administration and maintenance of the ServiceNow platform. Key responsibilities include ensuring the platform's optimal performance, performing regular health checks, monitoring, and troubleshooting. Additionally, you will be responsible for platform upgrades, patching, and configuration changes to ensure it remains up-to-date and secure.
The ideal candidate will have a strong background in ServiceNow platform configuration, customization, and administration. Experience with key ServiceNow modules such as Incident Management, Change Management, Problem Management, Service Catalog, and CMDB is essential. Proficiency in JavaScript, ServiceNow Scripting (e.g., Business Rules, Client Scripts, UI Actions), and ServiceNow workflows is also required. Strong problem-solving and troubleshooting skills, along with excellent communication skills, are necessary to effectively collaborate with both technical and non-technical teams.
Required Skills and Qualifications:
To be successful in this role, you must possess a Bachelor's degree in Information Technology, Computer Science, or a related field. A minimum of 3 years of experience as a ServiceNow Administrator or in a similar role is required. Your expertise should include hands-on experience with ServiceNow platform configuration, customization, and administration. You should also be familiar with ServiceNow architecture and best practices, as well as integrations between ServiceNow and other platforms (REST, SOAP, etc.).
A strong knowledge of ITIL processes and best practices is essential. You should be able to prioritize tasks, manage multiple projects concurrently, and work effectively in an Agile environment. Experience with ServiceNow Performance Analytics and Reporting is highly desirable.
Benefits:
eVolv Consulting values diversity, equity, and inclusion. We believe in creating a workplace where all employees can thrive and grow. Our benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer professional development opportunities, flexible work arrangements, and a dynamic work environment.
Others:
We are committed to creating a fair and just opportunity for all employees to contribute to the success of the business. If you are passionate about IT service management and have a strong background in ServiceNow, we encourage you to apply for this exciting opportunity.
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