ServiceNow CSM Architect

5 days ago


Dallas, Texas, United States Futran Tech Solutions Pvt. Ltd. Full time
  1. Design, develop, and implement ServiceNow customizations, including core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
  2. Perform advanced customizations, such as Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports, and more.
  3. Responsible for workflow design, configuration, development, and data loads for the ServiceNow platform and applications.
  4. Program workflow enhancements and integrations with ServiceNow platform applications.
  5. Must have good knowledge of business flow following ServiceNow applications, including ITSM, GRC Module, IRM, Vendor Risk Assessment, and more.
  6. Good experience with ITSM, GRC Module, including IRM, Vendor Risk Assessment, Policy, and Compliance Management.
  7. Familiarity with ServiceNow Event Management, Integration, and Scripting (Glide, JavaScript, Ajax, XML, JSON, etc.).
  8. Maintain pace with ServiceNow versioning, perform upgrades, and customizations of ServiceNow platform applications.
  9. Develop training materials and provide end-user or IT technician training on using ServiceNow functionality.
  10. Provide in-person support daily to customers and teams, including direct interaction with executive staff and key management.
  11. Proactively manage problems and risks, triage and fix defects found in ServiceNow platform, applications, and workflows.
  12. Support development teams during analysis, development, and testing processes.
  13. Review and approve third-party and integration solution architecture based on established enterprise application strategy.
  14. Define and validate non-functional technical requirements and establish traceability between requirements and application architecture/design.


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