ServiceNow Developer

6 days ago


Dallas, Texas, United States Capgemini Full time
About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology, and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital, and platforms. Building on our strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in over 70 countries.

About Infrastructure Services

The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. Cloud Infra Services helps clients virtualize and optimize their digital transformations through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support. Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.

Job Description

This role is a Service Mapping/ITOM Developer position. The successful candidate must have proven experience in developing Service Maps and preferred experience in developing and mentoring junior developers. In collaboration with Service Integration and Management consultants, the role will assist clients in the implementation of Service Management practices based on Capgemini and industry standards. The candidate will be responsible for demonstrating IT Service Management and other IT Practices to optimize, transform, and ensure IT Organizations are compliant, efficient, and effective using the ServiceNow platform. The role will assist ServiceNow System Administrators, SI Process Consultants, and Business Analysts with incident resolution as needed. The responsibilities include:
  • Co-designing and developing new ServiceNow applications and services
  • Assisting ServiceNow Business Analyst in estimating release level of effort
  • Providing mentoring and guidance for ServiceNow System Administrators
  • Leading layered business requirements and working to completion


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