ServiceNow Implementation Specialist
4 days ago
At Slalom, we are a purpose-led consulting company that helps organizations succeed in the digital age. With over 13,000 employees across six countries and 43 markets, we offer end-to-end solutions that drive meaningful impact.
Job Description
We are seeking an experienced ServiceNow Engagement Manager to lead our clients' ServiceNow transformations. In this role, you will be responsible for overseeing client engagements and associated ServiceNow projects, from planning and development to execution and client relationship management.
Main Responsibilities
• Lead senior business stakeholders through ServiceNow transformation activities, including discovery, design, and delivery of business value
• Advise customers on service delivery models, SaaS solutions, customer service, and case management systems
• Establish user journeys and create user stories to support the design and configuration of Employee Service Portal, Knowledge Management, and Case Management capabilities
• Form strong relationships with clients and project teams to contribute to successful outcomes and growth
Requirements
• Experience with ServiceNow
• Background in HR processes and best practices
• Ability to work successfully across both business and technical stakeholders
• Experience leading solution and design across case management, knowledge management, portals, document management, and reporting
Benefits
We offer a competitive salary range of $110,000 to $203,000, depending on experience, plus an annual discretionary bonus. Our benefits package includes paid time off, parental leave, 401(k) with a match, health, dental, and vision coverage, adoption assistance, and disability insurance. We also provide professional development opportunities and a flexible work environment.
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