HIV Patient Engagement Specialist

1 day ago

Vancouver, Washington, United States Sea Mar Community Health Centers Full time
Job Opportunity: HIV Peer Navigator

Sea Mar Community Health Centers

A Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities.

We are recruiting for the following position:

$23.36 per hour

About the Role:

This part-time HIV Peer Navigator position is available for our Vancouver Salmon Creek Medical Clinic in Clark County. The primary responsibility of this role will be to help patients engage and remain in care for HIV treatment.

The ideal candidate will address the gaps in care for patients with a new diagnosis of HIV and those with higher needs who have been lost to care. There will be a focus on rapid initiation of anti-retroviral therapy (ART) and maintaining connection to healthcare and medication adherence to strive to achieve viral load suppression.

Duties and Responsibilities:
  • The peer will have access to the electronic health record and scheduling software to support clear lines of communication between the provider team and front office to support appointments and schedule follow up.
  • Reach out to patients who have been identified as being lost to follow up via telephone, social media, or other forms of outreach.
  • Be in frequent communication with the Rapid ART program director through team huddles, monthly meetings, and collaboration with community partners, Clark County Public Health and DOH.
  • Assist clients, as needed, to navigate mental health and substance use recovery systems.
  • Help patients overcome adverse social determinants of health and other barriers to care.
  • Is available to clients regarding any questions/concerns they have and be willing to provide client with appropriate resource or contacts.
  • Maintain awareness of cultural challenges and develop effective relationships with a diverse patient population.
  • Accompanies clients to community-based organization/institutions as appropriate.
  • Understand and follow HIPAA compliance policies and other rules of confidentiality.
  • Demonstrates ability to effectively use the Epic electronic health record to schedule appointments, document telephone encounters, look up clinical information and test results, and correctly enter external results.
  • Monitor data reports and summaries of progress and status of assigned patients.
  • Maintains professionalism and the willingness to help others at all times. Superior customer service skills will be demonstrated at all times.
  • Demonstrates sound problem solving skills and the ability to be diplomatic in the face of adversity.
  • Attend trainings and learning opportunities that expand content knowledge and best practices.
  • Other duties as assigned.
Required Qualifications:
  • Must be able to work both independently with minimal supervision and as a collaborative team in a dynamic work environment.
  • 1 year of experience in any of the following preferred: field of HIV/AIDs, health care, education, outreach and/or peer navigation.
  • Ability to work with ethnic, racial, economic, and sexually diverse populations and persons who have experienced homelessness, and persons with a mental illness and/or substance addiction.
  • Must be able to use good judgment, meet deadlines and prioritize workloads, and be self-motivated. Must be able to maintain professionalism and appropriate boundaries in all interactions.
  • Must be detail and process-oriented with experience using electronic recording data system (i.e. Epic) and various Microsoft Office applications such as Word, Excel, Access, Power Point, Outlook and Internet applications.
  • Must be able to maintain confidentiality.
  • Ability to think strategically to work though barriers with patients around medical access and procedures.
  • Strong organizational and time management skills.
  • Strong ability to multi-task.
  • Must possess the ability to read and interpret policies, procedures, schedules and other documents proficiently.
  • Must have excellent verbal and written communication skills.
  • Must be able to perform basic mathematical functions: add, subtract, multiply, divide in all unites of measure, using whole numbers, common fractions, and decimals.
  • Must be able to solve problems, make independent decisions appropriately, and reason deductively.
Becoming Part of Our Team:

To apply for this position, please visit our website and submit your application. We offer competitive compensation and benefits packages to our employees, including $23.36 per hour. Sea Mar Community Health Centers is an Equal Opportunity Employer.

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