Patient Service Representative Advocate Aurora Health

1 week ago


Oshkosh, Wisconsin, United States Advocate Aurora Health Full time
Job Summary

We are seeking a highly skilled Patient Service Representative to join our team at Advocate Aurora Health in Oshkosh. As a key member of our front desk team, you will be responsible for providing exceptional patient care and ensuring a smooth registration process.

Key Responsibilities
  • Manage front desk responsibilities, including greeting patients, checking in, registering walk-in patients, and answering phones.
  • Collect patient responsibility and inform patients of the organization's expectation of payment at time of service.
  • Verify and/or update patient demographic and insurance information, and collect patient responsibility as identified in the pre-registration process.
  • Verify insurance benefits, obtain/calculates patient responsibility, and request payment.
  • Identify patients in need of financial assistance and refer them to the Financial Advocate when necessary.
  • Collaborate with the Financial Advocate to coordinate patients' financial resources and responsibilities.
  • Monitor patient flow to ensure patients are cared for in the most efficient and courteous manner.
  • Schedule patient visits using guidelines established within the scheduling system.
  • Assist with new caregiver onboarding and maintain excellent public relations with patients, families, and clinical staff.
Requirements
  • Typically requires 1 year of experience in customer service or clerical/office experience, including answering phones and assisting customers.
  • Demonstrated ability to identify and understand issues and problems, and examine data to draw logical conclusions.
  • Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations, and comply with updates on insurance pre-certification requirements.
  • Mathematical aptitude, effective communication skills, and critical thinking skills.
  • Understanding of basic human anatomy, medical terminology, and procedures for application in the patient referral/pre-certification/authorization processes.
Working Conditions

This position requires working in a fast-paced environment with frequent interruptions and deadlines. The ability to work independently and prioritize tasks is essential.

Benefits Eligible: No

Licenses & Certifications: None Required

Degrees: High School Graduate



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