Patient Service Representative

3 days ago


Oshkosh, Wisconsin, United States Advocate Aurora Health Full time
Patient Service Representative

Join our team as a Patient Service Representative at Advocate Aurora Health, where you will play a vital role in providing exceptional patient care and service.

Key Responsibilities:

  • Act as the first point of contact for patients, providing a warm and welcoming experience.
  • Register patients, obtain demographic and insurance information, and collect co-payments.
  • Schedule new and follow-up patient appointments, ensuring efficient and courteous service.
  • Provide accurate and detailed information regarding test preparations, arrival times, and directional information.
  • Update insurance, financial responsibility, and other data as needed, communicating changes to patients.
  • Identify, report, and resolve registration-related problems, ensuring seamless patient flow.
  • Offer assistance to patients, including arranging transportation, providing directions, and locating wheelchairs.
  • Perform visit closure, checking out patients, scheduling follow-up appointments, and providing visit summaries.

Requirements:

  • High school graduate or equivalent.
  • No experience required, but excellent customer service, communication, and organizational skills are essential.
  • Intermediate computer skills, including Microsoft Office or similar applications, and electronic mail.
  • Ability to work in a fast-paced environment with a strong attention to detail and accuracy.

Work Schedule:

Monday to Friday, 8:30am to 5:30pm, with one Saturday per month, 6:45am to 12pm.

Licenses & Certifications:

None required.



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