Patient Service Representative
3 days ago
Join our team as a Patient Service Representative at Advocate Aurora Health, where you will play a vital role in providing exceptional patient care and service.
Key Responsibilities:
- Act as the first point of contact for patients, providing a warm and welcoming experience.
- Register patients, obtain demographic and insurance information, and collect co-payments.
- Schedule new and follow-up patient appointments, ensuring efficient and courteous service.
- Provide accurate and detailed information regarding test preparations, arrival times, and directional information.
- Update insurance, financial responsibility, and other data as needed, communicating changes to patients.
- Identify, report, and resolve registration-related problems, ensuring seamless patient flow.
- Offer assistance to patients, including arranging transportation, providing directions, and locating wheelchairs.
- Perform visit closure, checking out patients, scheduling follow-up appointments, and providing visit summaries.
Requirements:
- High school graduate or equivalent.
- No experience required, but excellent customer service, communication, and organizational skills are essential.
- Intermediate computer skills, including Microsoft Office or similar applications, and electronic mail.
- Ability to work in a fast-paced environment with a strong attention to detail and accuracy.
Work Schedule:
Monday to Friday, 8:30am to 5:30pm, with one Saturday per month, 6:45am to 12pm.
Licenses & Certifications:
None required.
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