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Patient Service Representative
2 months ago
Join Advocate Aurora Health as a Patient Service Representative and play a vital role in delivering exceptional patient care. As a key member of our team, you will be responsible for managing front desk responsibilities, ensuring seamless patient flow, and providing top-notch customer service.
Key Responsibilities:- Manage front desk operations, including greeting patients, checking in patients, and collecting patient responsibility.
- Verify and update patient demographic and insurance information, ensuring accuracy and completeness.
- Communicate with patients regarding payment expectations and collect patient responsibility as needed.
- Collaborate with the Financial Advocate to identify patients in need of financial assistance and refer them to the appropriate resources.
- Monitor patient flow to ensure efficient and courteous care, performing visit closure and providing patients with necessary documents.
- Schedule patient visits using established guidelines and assist with new caregiver onboarding.
- Work assigned EPIC work queues, following departmental workflow processes, and maintain excellent public relations with patients, families, and clinical staff.
- Typically requires 1 year of experience in customer service or clerical/office experience, including answering phones and assisting customers.
- Demonstrated ability to identify and understand issues and problems, with strong critical thinking skills.
- Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations, as well as comply with updates on insurance pre-certification requirements.
- Technical proficiency in insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, Microsoft Office, Internet Explorer, and phone technology.
Advocate Aurora Health is a leading healthcare provider in the Midwest, dedicated to delivering high-quality patient care and exceptional service. As a Patient Service Representative, you will be part of a dynamic team that is passionate about making a difference in the lives of our patients and communities.
