Branch Operations Manager San Rafael Main

2 weeks ago

San Rafael, California, United States Quality Talent Group Full time
About the Job

We are seeking a highly skilled Branch Operations Manager to join our team in San Rafael. As a key member of our branch operations team, you will be responsible for leading and supervising the risk and operations of teller functions, ensuring exceptional customer service and colleague experience, and timely completion, quality, and compliance in teller functions.

Key Responsibilities
  • Lead and supervise risk and operations of teller functions to deliver exceptional customer service and colleague experience.
  • Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools.
  • Perform operational and customer support tasks.
  • Provide excellent customer service, engage customers in conversations, and build relationships with them.
  • Manage the schedule and daily operations of the teller line.
  • Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management.
  • Leverage interpretation of applicable regulations, policy, and procedure requirements, and audit and escalation procedures.
  • Support customers and employees in resolving or escalating concerns or complaints.
  • Collaborate and consult with branch employees, colleagues, and mid-level managers.
  • Interact directly with customers.
  • Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives.
  • Manage allocation of people and financial resources for branch operations.
  • Mentor and guide talent development of direct reports and assist in hiring talent.
Requirements
  • 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • 1+ years of leadership experience.
Preferred Qualifications
  • Leadership skills, including the ability to build, develop, and motivate a diverse work team.
  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues.
  • Customer service, operations, or financial services management experience within a high-volume, fast-paced, and constantly changing environment.
  • Ability to educate and connect customers to technology and share the value of mobile banking options.
  • Ability to interact with integrity and professionalism with customers and employees.
  • Knowledge and understanding of laws and regulations pertaining to the banking industry.
  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
  • Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills.
  • Relevant military experience, including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting.
  • Relevant military experience, including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
  • Cash handling experience.
Job Expectations
  • Ability to work a schedule that may include most Saturdays.
  • Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies.
  • This position is not eligible for Visa sponsorship.

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