Associate Manager Full-time

4 days ago

Hopkins, Minnesota, United States Tumi Full time

About Tumi

Tumi is a world-renowned luxury travel and lifestyle brand that has been empowering journeys since 1975. Our mission is to create high-quality, functional, and stylish products that make a lasting impression. We are committed to excellence, innovation, and sustainability, and we strive to provide our customers with an exceptional client experience.

Job Summary

We are seeking a highly motivated and experienced Associate Manager to join our Retail team. As a key member of our team, you will be responsible for creating a client experience that reflects the Tumi brand ethos, building and maintaining strong client relationships, and driving sales through outstanding service.

Key Responsibilities

  • Performance to Goals
    • Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
  • Leadership and Initiative
    • Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.
    • Take pride in work and strive for excellence.
    • Take responsibility for performance and complete all assigned tasks and meet deadlines.
  • People Development
    • Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.
    • Coaching and Feedback: Clearly articulate strengths, goals, and opportunities. Show critical thinking capabilities and is solution-oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers, and team.
  • Communication and Relationship Building
    • Exercise strong written and verbal skills.
    • Adapt communication skills upwards, laterally, and to their team.
    • Demonstrate ethical conduct when completing job duties.
    • Promote the organization's business goals and adapt flexibly to change.
    • Ability to remain calm and deescalate situations.
    • Collaborate effectively with team.
  • Compliance
    • Manage personal timecards to ensure payroll accuracy.
    • Maintain Tumi University Training.
    • Adhere to all company policies and procedures.
  • Visual Merchandising/Client Experience
    • Ensure the store follows the visual guidelines and directives.
    • Enforce excellent client services through the emphasis of utilizing client books, thank-you cards, and executing event strategies.
    • Ensure a consistent superior client experience.

Qualifications

  • Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
  • Value a collaborative environment and have an openness to feedback.
  • The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
  • Have strong sales and client experience, preferably in the luxury market.
  • Can demonstrate proven success in meeting sales goals and achieving KPIs.
  • Flexible availability to work nights, weekends, mornings, and holidays as needed.
  • Have a strong sense of integrity and an ability to lead by example.
  • Have strong time management skills.

Why You'll Love Working Here

At Tumi, you'll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed, guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment along with competitive salaries and comprehensive benefits programs.

What We Value

  • Innovative by Nature. Sustainable by Choice. Tumi protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place, and we believe it's our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every Tumi product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.
  • Partners We Believe In. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth's beautiful places. Each year, we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children's Research Hospital's fight to cure childhood cancer to Waves for Water, who provides clean water to communities in need, we proudly stand by the profound changes they enact.
  • Diversity & Inclusion. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.

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