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Service Team Lead

2 months ago

Spring Lake, New Jersey, United States Meineke Full time
Job Summary

We are seeking a highly skilled and experienced Service Team Lead to join our team at Meineke. As a Service Team Lead, you will be responsible for overseeing the day-to-day operations of our service department, ensuring a high level of employee morale and customer satisfaction while maintaining profitability.

Key Responsibilities
  • Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability.
  • Ensure repairs and maintenance tasks are completed in a timely manner to meet customer expectations and maintain a high level of customer satisfaction.
  • Mentor employees on best practices for improving sales and customer service techniques to enhance the overall customer experience.
  • Oversee day-to-day operations of the service department to ensure efficient and effective use of resources.
  • Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records, to ensure accuracy and compliance.
Requirements
  • High school diploma or GED required; bachelor's degree preferred.
  • Valid state-issued driver's license and clean driving record required.
  • Successful completion of a pre-employment drug and background screening required.
  • At least two years of experience as an automotive service writer or service advisor required; experience as an automotive service manager preferred.
  • Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services required.
Why Meineke?
  • Meineke values personal and professional growth and offers ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.
  • Join a team of driven and talented individuals who share your passion for high-quality repair work and experience a supportive and collaborative work environment that encourages growth and camaraderie.
  • With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.
Compensation

$47,000.00 - $62,000.00 per year