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Network and Equipment Supervisor

1 month ago

Newark, Delaware, United States Newark Board of Education Full time
Job Summary

We are seeking a highly skilled and experienced Network and Equipment Supervisor to join our team at the Newark Board of Education. The successful candidate will be responsible for supervising the Information Technology help desk support operation, providing guidance to help desk and desktop technical personnel, and resolving complex technical hardware/software problems.

The ideal candidate will have a strong background in Information Technology, excellent leadership and communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Supervise the Information Technology help desk support operation
  • Provide guidance to help desk and desktop technical personnel
  • Resolve complex technical hardware/software problems
  • Supervise the installation and maintenance of desktop hardware, software, and peripheral devices
  • Oversee the delivery of technical help desk support efforts
  • Coordinate and execute the process of maintaining daily logs and equipment/system malfunction reports

Requirements:

  • Graduation from an accredited college or university with a Bachelor's Degree
  • Four (4) years of experience in an Information Technology operational unit of a public or private information processing facility
  • At least three (3) years of experience with an information technology help desk or operational support unit supporting a multiplatform Client/Server LAN or WAN environment and/or Mainframe operation
  • One (1) year of experience in a lead capacity

Preferred Qualifications:

  • Associate's degree in Computer Science or Information Technology
  • Bachelor's or Master degree in Computer Science or Information Technology
  • Experience in the study of work methods and processes, the analysis of varied types of data, the design and preparation of systems and programs, the operation of multi-programming computer systems, and work in the Information processing support areas of input/output control, scheduling, or reliability support

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work in a dynamic and fast-paced environment
  • The chance to make a real difference in the lives of students and staff

How to Apply:

Please submit your application through our online portal. We look forward to hearing from you