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Customer Service Representative II

2 months ago

Camp Hill, Pennsylvania, United States GXO Logistics Full time
About the Role

GXO Logistics is seeking a highly skilled Customer Service Representative II to join our team. As a key member of our logistics team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Customer Service: Provide timely and effective resolution to customer inquiries and issues, ensuring that customers receive the best possible service.
  • Logistics Coordination: Coordinate with internal teams to ensure that customer orders are processed and delivered efficiently and effectively.
  • Problem-Solving: Identify and resolve customer complaints and issues in a professional and courteous manner.
  • Communication: Communicate effectively with customers, internal teams, and external partners to ensure that customer needs are met.
Requirements
  • Experience: 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Education: High school diploma or equivalent.
What We Offer

GXO Logistics offers a competitive compensation package, including full health insurance, 401(k), life insurance, disability, and more. We are an equal opportunity employer and welcome applications from diverse candidates.