Account Manager

7 days ago


Middletown, United States Charles IT Full time
Job Summary

We are seeking a highly skilled and experienced Account Manager to join our team at Charles IT. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and driving business growth through strategic account management.

Key Responsibilities
  • Client Relationship Management: Develop and maintain strong relationships with our clients, understanding their business needs and providing tailored solutions to meet their requirements.
  • Business Development: Identify new business opportunities and develop strategies to drive growth and revenue expansion.
  • Account Planning: Create and implement account plans to achieve business objectives and meet client needs.
  • Communication and Collaboration: Communicate effectively with clients, internal stakeholders, and cross-functional teams to ensure seamless execution of account plans.
  • Problem-Solving and Escalation: Proactively identify and resolve client issues, escalating complex problems to senior management as needed.
Requirements
  • Education and Experience: Bachelor's degree in a related field and 1-3+ years of experience in account management, sales, or a related field.
  • Skills and Qualifications: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office and CRM software.
  • Preferred Qualifications: Experience with ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 platforms, as well as a background in IT or a related field.
What We Offer

Charles IT offers a competitive benefits package, including health, life, disability, paid holidays, PTO, dental, and 401K. We also offer opportunities for professional development, a start-up-type environment, and a passion for our mission.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking to join a dynamic team, please submit your application.


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