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Sales Support Representative

2 months ago

Tinton Falls, New Jersey, United States Chico's Full time
POSITION SUMMARY:

The Sales Associate plays a crucial role in assisting Management in fostering a customer-centric and product-oriented sales environment, where our core values and guiding principles drive all store activities, ensuring an exceptional customer journey and optimal profitability.


KEY RESPONSIBILITIES:

Performance Excellence
  • Achieves company sales targets by employing effective sales strategies and sharing product insights with customers; suggests merchandise options or aids in locating desired items based on customer preferences.
  • Stays informed about ongoing promotions and sales; upholds pricing and visual merchandising standards.
  • Adheres to guidelines for merchandise handling, presentation, loss prevention, and other tasks as assigned by Management.
  • Engages in visual merchandising initiatives, including monthly store layouts and area maintenance.

Customer Experience
  • Exemplifies and advocates for the Most Amazing Personal Service (MAPS) principles, delivering a seamless omni-channel experience.
  • Ensures swift resolution of customer inquiries and issues.
  • Facilitates a quick and efficient checkout process, remaining knowledgeable about payment policies, coupon usage, returns, exchanges, security measures, and other relevant operations.
  • Reinforces purchasing decisions at the register and meets add-on sales objectives, including gift card promotions.
  • Enrolls clients in loyalty programs.
  • Cultivates and maintains a robust customer base through personalized service and wardrobe consultations.
  • Remains knowledgeable about current product fits and style selections available in-store and online.
  • Maintains ongoing communication with clients through a customer engagement book.

Operational Efficiency
  • Aids in replenishment efforts to keep the store well-stocked and inviting.
  • Assists with order fulfillment processes.
  • Contributes to visual merchandising tasks, including floor setups, window displays, and signage placement as directed.
  • Supports boutique cleanliness and organization.

Team Collaboration and Development
  • Encourages an inclusive and collaborative approach to problem-solving.
  • Actively seeks personal growth opportunities and welcomes constructive feedback.

QUALIFICATIONS:
  • High School diploma or equivalent.
  • Previous retail or sales experience is preferred.
  • Must be at least 18 years old.
  • Strong communication skills.
  • Excellent customer service abilities.
  • Capable of learning and adapting to company-provided technology.
  • Strong organizational skills with the ability to manage multiple tasks in a fast-paced setting.
  • Effective communication with customers, associates, and management.
  • Regular attendance is essential to meet company objectives; flexibility to work evenings, weekends, and holidays is required.

PHYSICAL DEMANDS:
  • Continuous walking/standing for a significant portion of the shift.
  • Occasional lifting of up to 50 lbs. (1-33% of the shift).
  • Frequent climbing (34%-66% of the shift).

We are continually seeking talented individuals to join our store teams. Applications are always welcome, and we will review your qualifications against our position requirements when openings arise.

Accommodations are available for applicants with disabilities during the application process. Please reach out for assistance if needed.