HR Contact Center Representative

3 days ago


Sacramento, California, United States Ryder Full time
Job Title: HR Contact Center Representative

Ryder is seeking a highly skilled HR Contact Center Representative to join our team. As a key member of our HR department, you will be responsible for providing exceptional customer service to employees, resolving inquiries and concerns, and escalating complex issues to functional specialists.

Key Responsibilities:
  • Resolve employee inquiries and issues through contact center procedures, policy manuals, and knowledge management systems
  • Document all employee inquiries and issues in the contact center case management application
  • Forward employee inquiries to functional specialists when specific, in-depth functional knowledge is required
  • Identify unusual calling events or frequent employee issues and work with the Contact Center Supervisor or Operations Manager to suggest process, procedure, and/or training improvements
Requirements:
  • High School diploma or equivalent
  • Associates degree or equivalent level of Bachelor education in HR or related field preferred
  • One (1) year or more experience in HR, Call Center, or related field preferred
  • Presents ideas and information to customers in a clear, concise manner, exhibiting exceptional communication skills (written and verbal)
Benefits:
  • Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options
  • Paid time off for vacation, illness, bereavement, family, and parental leave
  • Tax-advantaged 401(k) retirement savings plan

Ryder is an Equal Opportunity Employer and Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.



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