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Computer Systems Support Specialist

2 months ago

Durham, North Carolina, United States Optomi Full time
Job Summary

Optomi is seeking a skilled IT Support Specialist to join our team in Durham, NC. As a key member of our service desk, you will be responsible for providing Tier II software and hardware support to our clients.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to clients via remote control tools, email, or on-site visits.
  • Incident Management: Diagnose and resolve incidents using documented procedures and checklists, and enter all incoming incidents and requests into the ticket management system.
  • Account Access and Remote Access: Configure, troubleshoot, and resolve basic remote access issues, and perform basic account access request fulfillment or incident management.
  • Training and Orientation: Perform new hire orientation related to PC set-up and use, and provide training to staff on hardware and software installation, troubleshooting, and other technical topics.
Requirements
  • Education: High School Diploma or GED and 2 years experience in a Call Center/Help Desk/Service Desk environment.
  • Technical Skills: Proficient in Windows, Macintosh, Linux, PDA/Smartphone/Handheld technology, and basic knowledge of IP networking concepts, Active Directory, and web technologies.
  • Soft Skills: Professional demeanor, strong customer relations skills, and ability to multi-task in a fast-paced environment.