Recipient Solutions Manager
2 weeks ago
The Recipient Solutions Manager I will be responsible for promoting and providing in-market, personalized recipient education in 1:1 and 1:Many settings (virtual and in person) focused on onboarding new recipients, product maximization, and establishing pathways to product upgrades. This will enhance patient outcomes, foster recipient self-sufficiency/ownership of their hearing journey, and increase confidence and satisfaction with Cochlear's products and brand while saving our clinicians non-billable time spent counseling.
Key Responsibilities- Engagement Acumen: Provide meaningful recipient engagement by implementing recipient education and marketing strategies designed to support the recipient experience.
- Sales Acumen: Collaborate with Consumer and Professional field teams to strategically plan opportunities to drive adoption of RSM role with clinical partners.
- Business Acumen: Present in person and virtually, and adjusting communication to fit the audience to drive adoption of RSM program across multiple stakeholders.
- Bachelor's degree in communication disorders or relevant field
- Minimum of 2-3 years in a clinical, educational, sales, or marketing setting supporting individuals with hearing loss and/or implantable hearing solutions
- Demonstrated ability to work independently with minimal supervision
- Experience taking action and ownership of experience within given region
- Ability to travel approximately 20-30% of time
- Ability to lift 30lbs
In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits, including medical, dental, vision, life and disability insurance, 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.
About Cochlear AmericasCochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local law.
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