Customer Service Representative

3 days ago


Carlisle, Pennsylvania, United States Greg Lunde - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional client experiences and driving the growth of our successful insurance agency.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries and policy information.
  • Assist clients with policy changes and updates, ensuring seamless transitions and minimal disruption.
  • Process insurance claims efficiently and effectively, following up with clients to ensure satisfaction.
  • Maintain accurate records of customer interactions, providing valuable insights for future improvements.
Requirements
  • Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike.
  • Detail-oriented and able to multitask, with a keen eye for accuracy and efficiency.
  • Previous customer service experience preferred, with a proven track record of delivering exceptional results.
  • Successful completion of P&C PA insurance licensing within 90 days of start date.
What We Offer
  • Competitive salary and bonus structure, reflecting your value to our team.
  • 401(k) matching and paid time off, ensuring your well-being and financial security.
  • Opportunities for growth and development, with a focus on internal promotions and career advancement.


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